[{"_1":2,"_1054":-5,"_1055":-5},"loaderData",{"_3":4,"_1048":1049},"root",{"_5":6,"_7":8,"_15":16,"_23":24,"_98":-5,"_99":100,"_118":119,"_858":859,"_883":884,"_1038":1039,"_1040":1041,"_1042":1043,"_1044":-5,"_1045":30,"_1046":30,"_1047":-5},"cspNonce","e9fea24288b09729a96155a640ad95574dd447b6cf591fc22f8f081870cfd080","firebaseConfig",{"_9":10,"_11":12,"_13":14},"apiKey","AIzaSyBh7SisGCkQXcIB_NCTKRv-9dUx-BACFPk","authDomain","portal.unthread.trnout.co","projectId","unthread-stg","session",{"_17":18,"_21":22},"user",{"_19":20,"_21":22},"uid","anon_1776506124848_7aehnah","anonymous",true,"portal",{"_25":26,"_27":28,"_29":30,"_31":22,"_32":-5,"_33":34,"_35":-5,"_36":-5,"_37":38,"_41":42,"_43":44,"_45":46,"_47":48,"_56":57,"_58":59,"_63":64,"_76":-5,"_77":22,"_78":22,"_79":80,"_82":83},"id","5dc2acea-3e95-4c20-b10f-8906a767d76c","tenantId","unthread-unthread-95yln","isExternal",false,"isEnabled","customDomain","defaultDomain","unthread.portal.trnout.co","signInEmailSender","previewUrl","projectIds",[39,40],"44373414-eb4e-436e-b895-2a900e9f9f1f","8e0dfdac-bd5b-4ff8-9a1d-7b95c9ff4aad","customLinks",[],"featuredCollections",[],"ticketTypeSections",[],"settings",{"_49":50,"_51":52,"_53":54,"_55":22},"logoUrl","https://firebasestorage.googleapis.com/v0/b/trnout-co-staging.appspot.com/o/unthread-unthread-95yln%2Fslack%2Fed19d948-a60c-4c6c-8d6f-fbf084532de1-upload.png?alt=media","primaryColor","#db0000","darkThemeAccentColor","#ffffff","allowDirectTicketCreation","identityPlatformTenantId","i-unthread-591v4","homepageMetadata",{"_60":61,"_62":61},"title","","description","loginMethods",[65,69,71],{"_66":67,"_68":22},"type","magicLink","enabled",{"_66":70,"_68":30},"emailPassword",{"_66":72,"_68":22,"_72":73},"sso",{"_74":75},"name","c9721d0abbfb","statusBanner","requireAuthentication","restrictLoginToAccountDomains","embedAllowedOrigins",[81],"https://unthread.io","tenant",{"_25":28,"_74":84,"_85":86,"_87":88,"_91":92},"Unthread Stg","subdomain","unthread","allowedEmailDomains",[89,90],"unthread.io","tryunthread.com","allowedPriorities",{"_93":22,"_94":22,"_95":30,"_96":22,"_97":22},"1","3","5","7","9","userProfile","projects",[101,110],{"_74":102,"_103":-5,"_104":-5,"_62":-5,"_105":-5,"_106":107,"_108":109,"_25":39,"_27":28},"IT","supportName","supportLogo","defaultTriageChannelId","createdAt","2024-11-01T15:26:02.177Z","updatedAt","2026-03-31T13:38:47.276Z",{"_74":111,"_103":112,"_104":113,"_62":114,"_105":115,"_106":116,"_108":117,"_25":40,"_27":28},"ESO","Unthreflix Bot","https://firebasestorage.googleapis.com/v0/b/trnout-co-staging.appspot.com/o/unthread-unthread-95yln%2Fslack%2FNetflix_icon.svg.png?alt=media","Dedicated for Netflix Demos and testing","C099Y0PQB8F","2025-05-02T15:15:03.967Z","2026-01-13T20:49:36.082Z","articles",[120,137,145,154,166,179,189,199,209,219,229,239,249,259,268,278,288,298,307,317,324,334,344,354,361,371,378,387,395,405,412,422,432,439,449,456,466,476,486,493,502,512,522,530,540,548,557,567,577,587,597,607,617,627,634,644,654,662,672,682,692,699,709,719,727,737,746,754,762,771,778,785,792,802,811,820,829,839,848],{"_60":121,"_122":123,"_124":125,"_126":127,"_128":-5,"_13":-5,"_106":129,"_108":130,"_25":131,"_27":28,"_132":-5,"_133":134,"_135":136},"Adding Recipients","slug","adding-recipients","url","https://levro.notion.site/Adding-Recipients-87036cd39e704418868eff080b4738d7?pvs=25","content","To send funds to an employee, vendor, international subsidiary, another business or individual, you will first need to add them as a Recipient in your Dashboard. Recipients are stored in your account to make sending payments to stored contacts fast and easy. You can either add a Recipient directly, or use our Invite tool to have them input their information themselves.To add a recipient, first go to the Recipients tab in the Dashboard. Click Add Recipient in the upper right corner. Select the bank country and currency from the drop down lists. Please note, the bank country may be different from the location of the individual or business you’re paying. We encourage confirming with the recipient prior to adding them, as it can delay the payment. Next, select if it is a Business or Individual and enter their details. You’ll need their full name and address. We encourage adding an email address so that we can notify them of the incoming payment. Once you’ve completed the individual or business information, move on to the Payment Details. The available methods It will either be SWIFT wires, local payments, or both. If you’re not sure what payment type to use, select both if available. We now need the bank account details. The fields will change based on the payment type and country. For example, for EU SEPA (local) payments, we only need the IBAN number. Alternatively, for Canadian EFT (local) payments, we need the account number, bank code, and branch code. We encourage you to check with your recipient, as they should be familiar with their local payment guidelines. After entering the payment details, you’ll have a chance to review the information before saving. Editing recipients is not yet available on the Dashboard, so we encourage you to double check the information prior to submitting. When you invite a recipient, the invitee can enter their information directly in a secure Levro page that will input the information into your account. To invite a recipient, first go to the Recipients tab in the Dashboard. Click Invite Recipient in the upper right corner. Choose between the recipient type, then follow the prompts to enter the relevant names and email. Click Invite. The recipient receives an email from Levro stating that your company has invited them to input their details. They will be routed to a secure page - no login required - to enter their payment details and address. You can track the status of the invite under Approvals → Recipients → Invited. Once they have provided their details, they will show in the Requested view under the Recipients tab. You will need to approve them before they are fully added as a Recipient. ","collectionId","2023-07-03T17:24:40.504Z","2023-07-23T04:12:52.491Z","87ba8a5e-22bf-414b-b4be-2e7ce5867d0e","collection","userGroups",[],"channels",[],{"_60":121,"_122":138,"_124":139,"_126":127,"_128":-5,"_13":-5,"_106":140,"_108":141,"_25":142,"_27":28,"_132":-5,"_133":143,"_135":144},"adding-recipients-2","https://levro.notion.site/87036cd39e704418868eff080b4738d7","2023-07-03T17:25:52.452Z","2023-07-23T04:14:56.013Z","e315f72c-2576-4894-8810-93ca95ee7c15",[],[],{"_60":146,"_122":147,"_124":148,"_126":149,"_128":-5,"_13":-5,"_106":150,"_108":150,"_25":151,"_27":28,"_132":-5,"_133":152,"_135":153},"[AI-gen] How to Reset Your Password","ai-gen-how-to-reset-your-password","https://unthread.trnout.co/dashboard/inbox/all/conversations/4d1e57fb-1aae-4d51-bb3b-e8f8638a8dbd","If you need to reset your password, follow these steps:\n\n1. Go to the login page of the website or application.\n2. Click on the \"Forgot Password\" link, usually located below the password entry field.\n3. Enter the email address associated with your account and submit the form.\n4. Check your email inbox for a password reset email. If you don't see it, check your spam or junk folder.\n5. Click on the link provided in the email to be redirected to the password reset page.\n6. Enter a new password and confirm it by typing it again in the provided fields.\n7. Submit the form to complete the password reset process.\n\nIf you encounter any issues during this process, contact customer support for further assistance.","2025-06-06T14:56:39.416Z","a6f43a5b-ab8f-48e1-9ded-af47f10e998a",[],[],{"_60":155,"_122":156,"_124":-5,"_126":157,"_128":158,"_13":-5,"_106":159,"_108":160,"_25":161,"_27":28,"_132":162,"_133":164,"_135":165},"Another article","another-article","\nasdfasdfasdf","de3001ef-50d0-40e0-959b-70bbedcd5d8e","2025-04-15T21:43:17.992Z","2025-04-15T21:49:44.129Z","3e414613-0be6-4bc1-ba49-3223097050fe",{"_25":158,"_74":163},"Subfolder",[],[],{"_60":167,"_122":168,"_124":169,"_126":170,"_128":171,"_13":-5,"_106":172,"_108":173,"_25":174,"_27":28,"_132":175,"_133":177,"_135":178},"Assignments, Escalations, and SLAs - Unthread","assignments-escalations-and-slas-unthread","https://docs.unthread.io/conversations/assignments","Unthread provides a series of automations to ensure that your customers are always responded to and issues are always resolved in the shortest time possible.\nAssignment rules will run automatically when a new conversation is created and will run until a response is given to the customer.\nEscalation paths and SLAs can be set on a per-customer basis, so you can set different rules depending on your relationship with that account.\nConfiguring Assignment Rules\nAssignment rules are the primary way to ensure an initial response to a customer. There are multiple types of steps that you can configure, and we’ll walk through them below:\nDefault Assignment Rules\nBy heading over to “Settings” > “Slack”, you can set up the default assignment rules that will be used for all customers\n\nPer-customer Rules\nFrom a customer’s profile, navigate to the “Settings” tab, and you’ll have the ability to set custom assignment rules. This is helpful if you have specific reps or different SLAs for individual customers.\nAssignment Rule Options\nWhen a new conversation is tracked in a channel, assignment rules\nClick the blue “+” button to add more steps beyond the initial assignment. These subsequent rules will be triggered if there’s no response to the customer within a given time frame.\nYou can set up as many steps as you’d like. We support the following automations if there is no response to the customer within the specified time frame:\nAssign conversation\nYou can assign conversations to an individual or a Slack user group, which will send them a notification about the conversation.\nAssign to individual\nYou can choose an individual person by their name and email address.\nAssign to Primary or Secondary support rep\nWhen selected, the user listed as the primary or secondary support rep of the customer will be assigned. You can set per-customer support reps in the customer’s settings page.\nAssign to User Group\nYou can assign dynamically to a Slack user group (e.g. “on-call”).\nYou can choose to either:\n\nAssign to one member of the group\nCycle through members of the group, giving each member a specific amount of time to respond before reassigning\n\nChoosing an assignee:\n\nRound robin: this will evenly distribute conversations among members\nRandom: an assignee will be chosen at random from the list\n\n\nEscalate conversation\nThis will increment the “Escalation” level, and reassign the conversation to someone else on your team. The new assignee will get a DM of the escalation, and the message will appear in their inbox.\nWe’ll provide reports on how often messages are being escalated to help you identify shortcomings in your process.\nSend Slack reminder to assignee\nThis will send an automated message from Unthread to the current assignee of the message reminding them of the open ticket. This can be a helpful ping for forgetful folks!\nPost conversation to triage channel\nThis will automatically triage the message to an internal channel for further discussion. You’ll define the triage channel globally on your main settings page.\n\nManaging Eligible Assignees\nBy default, anyone in your account’s email domain will be eligible to be assigned tickets, and anyone outside of the domain is considered a “Customer.” Customer messages will trigger tickets if you have automatic ticket tracking enabled.\nAnyone on your team who is eligible for assignments will be assigned conversations when they respond, and it will automatically change the status of the conversation to “In progress”.\nTeam-level Eligibility\nFrom your “Team” tab in your Unthread dashboard, you’ll see a column titled “Can Respond to Tickets”. If set to “yes”, then they can be assigned new conversations and mark them as in progress when they respond to a customer. You can override this setting by clicking on the user name and going to their profile.\nBy default, all team members are eligible to respond to customer conversations, but you can also manage the default by clicking the “Options” button in the team tab.\n\n\nChannel-level Eligibility\nBy default, anyone outside of your Slack workspace’s domain is considered a “Customer.” Customer messages will trigger tickets if you have automatic ticket tracking enabled.\n\nWhen you look in a customer profile, you’ll see a list of members. They will be marked as a “Customer” (i.e. will create new conversations), or a “Team Member” (i.e. can be assigned conversations). In the case of an internal support channel (e.g. #IT-support), you can manually mark team members as “Customers” so they will trigger tickets to be created.\n\nOnce you’ve marked someone as a channel customer, new conversations will be tracked when they post in the channel.","b8834139-9575-4934-8f22-01ae9b7eceb0","2023-06-27T14:56:16.077Z","2025-04-15T22:03:48.405Z","43270540-b4b4-4a45-b8a6-7edfc4a9bf96",{"_25":171,"_74":176},"Abc",[],[],{"_60":180,"_122":181,"_124":182,"_126":183,"_128":-5,"_13":-5,"_106":184,"_108":185,"_25":186,"_27":28,"_132":-5,"_133":187,"_135":188},"Attaching Files to Payments","attaching-files-to-payments","https://levro.notion.site/Attaching-Files-to-Payments-b0210d6eb6d745c9aff74939b83b38ad?pvs=25","You now have the option of attaching files to payments. This allows you to store important documents like invoices or receipts directly on the transaction in Levro.To attach a file when making a payment:Scroll to the bottom of the page and click Add an Attachment.Click again to attach a file or drag and drop the file into the gray box.Once the file has been attached, select whether it is an invoice or receipt.If you need to access the file later, or you need to upload a different or additional file, you can do so at anytime on the transaction details.Locate the transaction either under Account Activities or under Bookkeeping → Transactions.Click the transaction to view more details.A side panel will open and the file, or option to upload a file, will be at the bottom.What kind of files can I upload?You can upload PDF, CSV and XLSX files.All users that have access to initiate payments can upload files, so individuals with Full Access or Requester permission can upload the files.Who has access to the files? Can they be deleted?Anyone with access to view transactions can see and download files, however they cannot be deleted. Users with Full Access, Requester & Read Only positions have access.How many files can I upload?There is currently no limit on the number of files you can attach.","2023-07-03T17:25:13.173Z","2023-07-23T04:13:30.313Z","02a28788-1924-4386-89c5-0af7d1b3b95d",[],[],{"_60":190,"_122":191,"_124":192,"_126":193,"_128":-5,"_13":-5,"_106":194,"_108":195,"_25":196,"_27":28,"_132":-5,"_133":197,"_135":198},"Bank Holiday Schedule","bank-holiday-schedule","https://levro.notion.site/Bank-Holiday-Schedule-c64eb400d0014233bc1f03b6a3b7fea0?pvs=25","Since Levro allows you to transact in 34+ currencies, there are a few holiday calendars that may have an impact on your funds. Below are the main calendars, however we recommend reviewing any local bank holidays for countries where you expect to transact and/or operate, as it is not possible to trade on a public holiday that is affecting any of the currencies involved. The first major calendar to be aware of is US Bank Holidays. Any transaction involving USD will be delayed on the below dates. This means if you wire funds from a non US account to your Levro account, the wire will not post until the following business day. The second calendar to be aware of is UK and Europe Bank Holidays. Levro’s international bank partner is based in the UK and Europe, so currency exchange and international payments will not be available on the below dates. UK & Europe Bank HolidaysFridays are classified as public holidays for the countries of the Middle Eastern currencies listed below. Any transactions in the below currencies that fall on a Friday, will be delayed by one business day. ","2023-07-03T17:24:26.892Z","2023-07-23T04:12:26.746Z","7dfd8774-c0d7-4f42-a8dc-6b470fed4b05",[],[],{"_60":200,"_122":201,"_124":202,"_126":203,"_128":-5,"_13":-5,"_106":204,"_108":205,"_25":206,"_27":28,"_132":-5,"_133":207,"_135":208},"Bill Pay Overview","bill-pay-overview","https://levro.notion.site/Bill-Pay-Overview-c9c1da1d52f146acb4c44dbe35fde097?pvs=25","Bill pay is an integrated and easy way to keep track of and pay your bills. By using Levro’s bill pay, you get the services of bill.com integrated within your bank account and without the cost. It is currently in Beta. Sync bills with your accounting software to simplify reconciliation and reduce manual errors.Automatic data entry of bill details - just review and confirm to pay your vendors, we take care of digitizing the invoice/image through OCR.Create robust, automated multi layered approval flows.Schedule recurring payments for ongoing bills in just a few clicks, saving you time each month.Bill pay works best with PDF, JPEG or other common image formats, invoices and/or when you want to sync activity to your accounting software.You have a few different ways to import or manually add bills to your bill inbox.Upload bills directly to your dashboard. Bills can be PDFs or JPEGs.Forward bills to your dedicated email address. This can be found in the Bill Pay section of your account.Link your accounting software to Levro. If you have QBO, we can pull bills in directly. No manual entry is required.Add a bill manually! Uploading a PDF and/or linking your accounting software is recommended but not required. You can also make a bill payment with just the recipient details.Once the bill has been added (see options above), your bill will be automatically processed and imported to your accountWhen the import is complete, you’ll see the bill under Bill Pay -> InboxWhen you’re ready to make the payment, click ReviewWe will try to match the recipient of the bill with an existing recipient. If we’re unable to, you will see an error and prompt to add a new recipient or select an existing recipient.If a PDF is present, we will try to extract as much detail as possible to save you time. If a PDF isn’t present or we’re unable to find the details, you will be prompted to complete the relevant fields.If you have connected an accounting software, you will see a section to specify the line items. These match the relevant line items in your accounting software.Once all of the relevant fields are completed, you will be able to make the payment.If you use approval flows with Levro, users with Administrator, Accountant & Reviewer permissions will be able to create bill pay requests. Accountants & Reviewers requests will require approval by an Administrator.Administrators and Accountants will be able to view all bill payments, while Reviewers will only be able to see the payments they submitted.If you use Xero or Quickbooks*, you can connect your accounting software to Levro. To link an account, click Add Accounting Connection in the Bill Pay section of your account and follow the steps below.Select your accounting software from the available optionsA window will open that prompts you to login to your accounting software. Enter your credentials and follow the instructions.Once you have successfully logged in to your accounting software, the window should automatically close and revert back to the Levro window.Once linked, the initial import can take between 1-2 hours. If you need something urgently, please contact support@levro.comWe’re continuing to add additional providers. If yours isn’t listed, please reach out to support@levro.com.Why should I use Bill Pay? Who can I pay using Bill Pay?How does the accounting software sync work? Which ones are you compatible with?Do I have to upload a PDF?How will I know if my bill was paid?How do I connect my accounting software?","2023-07-03T17:25:27.955Z","2023-07-23T04:15:15.001Z","8cdebd79-8fc1-4508-86d5-51b50c4dad42",[],[],{"_60":210,"_122":211,"_124":212,"_126":213,"_128":-5,"_13":-5,"_106":214,"_108":215,"_25":216,"_27":28,"_132":-5,"_133":217,"_135":218},"Bulk Payment Upload","bulk-payment-upload","https://levro.notion.site/Bulk-Payment-Upload-f66427f44c4f4505bd81db577f4304a3?pvs=25","Bulk payments are a great option to send a high volume of payments quickly, through Levro. Instead of initiating payments one at a time, you can leverage excel to initiate a large number of all at once. To start, you’ll need to make sure all of the recipients have been added to your Levro account. From there, you can download a template with every Recipient’s unique Levro ID and the necessary/required columns. We break down the process step by step below, as well as in our demo video.We generally recommend completing your first bulk payment upload with one of our team members to be there to answer any questions. As an Administrator, Reviewer or or Accountant click Pay then Upload Multiple Payments in the right hand corner.Click Download Payments Template - this will list all of your recipients. You can save this for future use, but note that any time you add a new recipient, you will need to download a new template.Fill out the required fields - these fields match the payment fields when doing a single payment with Levro. Feel free to delete rows that aren't relevant for your payments you want to send out, but don't delete the columns. A few important things to keep in mind -Source and destination currencies: You only need to enter one amount between the source and destination. We will calculate the conversion. However, you cannot change the currencies here.We only support bulk payments that originate in USD, while destination currency is set when you add the recipient.Method: the options are local (ACH, Sepa, etc) or swift for wires.Cover Wire Fees: the options are yes or no for this column. Entering yes will add a fee on top of the payment amount so that the recipient is not charged wire fees by their bank. If you leave this column blank, the wire fees will not be coveredReason and Reference: Only one of these fields needs to be filled out. These columns are free text. Some payment methods have character limits on reasons and reference descriptions, so we do advise to keep them short.Purpose Codes: This field is only required for certain countries (Bahrain, UAE, India, China, Malaysia) or currencies (CNY) will require a purpose code to be set. Please contact support@levro.com for specific instructions for these countries and currencies.Once you are satisfied with the changes, click on the \"Save and Finalize\" buttonOnce the template is filled out, go back to the Levro dashboard and click Start Bulk Payment Upload. Upload the filled out or partially filled-out template.In the column mapping step, make sure the top row (with the column names) is highlighted so that the columns get mapped correctly. On the next screen, it will ask you to confirm that the columns match the relevant fields in Levro.In the validation step, fix any errors that are highlighted. Common errors This will be your last chance to edit the payments. Once you are satisfied with the changes, click on the \"Save and Finalize\" button.You can see which payments will be sent out by checking the \"valid\" tab in the uploaderYou will be brought to a confirmation screen that shows all the payments that will be sent out and the totals in each currency at the bottom. Click Submit for Approval to finalize the payments.All bulk payments must be approved. If you have full access to do so, go to the Approvals page to review and approve the payments. If not, your account administrators will be notified that there are payments to review.","2023-07-03T17:25:35.481Z","2023-07-23T04:15:47.334Z","2a4b2825-460a-407a-8334-029f139b0dd2",[],[],{"_60":220,"_122":221,"_124":222,"_126":223,"_128":-5,"_13":-5,"_106":224,"_108":225,"_25":226,"_27":28,"_132":-5,"_133":227,"_135":228},"Connecting Customer Channels - Unthread","connecting-customer-channels-unthread","https://docs.unthread.io/account-setup/adding-unthread","To maximize your privacy, Unthread can only track conversations in channels that\nyou’ve added us to. This gives you more privacy control, and it requires an\nadditional step of adding us to the channels you’d like to track. Let’s learn\nhow!\nAdd channels from your Dashboard\nNavigate to the “Customers” tab from the left menu, and click the “+ Connect\nChannels” button in the upper right corner.\nIf you’ve connected to Slack, you can search through channels or filter for\nshared channels (aka Slack Connect channels). Check the box on the left next to\nthe channel you’d like to add, and click the “Connect selected channels” button\nat the bottom.\n\n\nManage your settings\nOnce you’ve connected a customer channel, you can manage the settings. Some\nsettings will be automatically filled out, but you can adjust these on a\nper-customer basis.\n\n\nAdding new channels automatically\nOnce you’ve connected your first channels, we’ll automatically start to notify you to create customers for new shared channels. You’ll have to option to connect on a one-time basis, enable automatic connection, or turn off these notifications.\n\nTroubleshooting\nLet us try to diagnose the problem if you’re seeing something strange.\nYou do not have permission to connect this channel\nIf you see this error, it means that the Slack Connect channel you’re trying to connect to was created by another workspace, and they’ve disabled your ability to invite people to the channel. More on that in the Slack documentation.\nSolution:\nAsk the creator of the channel to enable the “Post and Invite” permisions\n\n\n","2023-06-27T14:56:06.814Z","2023-07-23T04:21:00.242Z","cebb1cdf-064e-4b6a-824b-9e16bded22fa",[],[],{"_60":230,"_122":231,"_124":232,"_126":233,"_128":-5,"_13":-5,"_106":234,"_108":235,"_25":236,"_27":28,"_132":-5,"_133":237,"_135":238},"Connecting to Slack","connecting-to-slack","https://unthread-help.notion.site/Connecting-to-Slack-36a42b97d61144bf92ff0f60fb40ae5d","> ✨ **This is the first step on your Unthread journey**.\\\n> Be sure you complete this step before trying anything else.\n\n# 🚀 Installing the Unthread Slack app\n\n> ℹ️ **Be sure you have access to your dashboard**\\\n> When you sign up for Unthread, we’ll email you a link to your dashboard, which will look something like “{{company}}.unthread.io”, where {{company}} is be your company name. If you can’t find yours, Slack us or email [hello@unthread.io](mailto:hello@unthread.io) and we’ll send it over.\n\nUnthread is a Slack app that helps you prioritize customer support requests. You need to first install the app to your Slack workspace.\n\nFrom your dashboard, navigate to the “Settings” tab, and locate the “Add to Slack” button.\n\n![Screen_Shot_2022-09-17_at_1.16.56_PM.png](https://prod-files-secure.s3.us-west-2.amazonaws.com/7316cbd6-bbe4-4a70-911c-c61dcc8596cb/a04b19d1-79f0-4596-9461-96723b2ac3ee/Screen_Shot_2022-09-17_at_1.16.56_PM.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=ASIAZI2LB46675YHDWHR%2F20251021%2Fus-west-2%2Fs3%2Faws4_request&X-Amz-Date=20251021T145932Z&X-Amz-Expires=3600&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEF8aCXVzLXdlc3QtMiJHMEUCIH3v%2BfqoLwoTQKqmCdKThwgF1bdkLm4rWbMAjIaFuCtsAiEAg1hAZJXd9Kt2r3ou7N2V4sDuSO0rQHqo2skWfM1I9OIq%2FwMIFxAAGgw2Mzc0MjMxODM4MDUiDLY2rXfeXLRZpIes0CrcA48EBsfuQa%2FzgULzN8a5vRMsBuzVhE%2FhUeqsmvq5dDg4%2FgxGa%2FAKwoBZpRFiUnavqLvA1U6bYHHKFIR8L86mR%2F%2FbaKMLEggzsWNiv%2Fo%2Fj8mXZoiKHDC9ZKifPVIEu19evGY5X1BZtCg068mUVgAmUNezPmYg0tE6PO49UTOURtcAPukPQA%2FVv2LKaxcbbK3b%2B0MKCZkHg2hWIayptnSLkINuBiyc9C8SI4yMOvJjqC%2B%2F797HPvEf%2BE3EQbkj6ladgwm3Iv5Hk7tqo%2FipzGu8HsNJw4FOmATuU8CCz3s5knWv7W2Y7sty2syoVKj5N2buq%2FUjfkh0ZsvdojiMsiF1O2JoZaVQiknA0OlI5T0wuusoYCUJ%2BtGqvHOxF%2FKGRzVzYPOzL8N5p%2B9OvZGeJtDcN%2BZtXFsiPwSTuIY2LVJb7%2Fo3Pz6eKa7JW59AnroQ%2FiUVAHmOlf0ZGkyTUDGHeseUPeIipmvvb5GXuf6mB7L8i9dInyG6in%2BdH2ROxb22ZXrtrwN%2Bk2ggzhtPFfaoZrMUZVNbCwD9juZFkCvod9tL3JbcTXBRPsXoql4Nbojem8T3mC44zc4OPpLtdXlM78vNnGaJG7waY97E7Rxgl5NZcdLciG%2F8dU517MzrQ8NgMKiu3scGOqUBDnTTVbXOGlxH840kjZVPUR6wJmLV%2Bt9LQW2379oCl6buh6Z3QMXoXfi6hDuwTe%2BvkH%2FlaaHz1IRik0NxzJhjXIxpo0N3MZtfogbnYth9eXOQCcfuFCxwk9L9eVkYm%2BhSlrZ8Q8ryDS%2BpokBAikc2oizAbJfjIvY3mdTTKzK0LzPx%2FCu9FHxKXGK4R9RWhnNpeVqmTCOSh3hJnmj8A5dkFdBxJMbS&X-Amz-Signature=eb958acacf0d99d50a6dfadc5f75808a86c98cdc9b0594b6b54dbe01be62baaa&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject)\n\nThis will bring you to a confirmation screen in Slack that asks you to allow Unthread to access your Slack account.\n\n![Screen_Shot_2022-09-17_at_1.29.35_PM.png](https://prod-files-secure.s3.us-west-2.amazonaws.com/7316cbd6-bbe4-4a70-911c-c61dcc8596cb/fcc77add-6216-4025-ac01-6897f98dabda/Screen_Shot_2022-09-17_at_1.29.35_PM.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=ASIAZI2LB46675YHDWHR%2F20251021%2Fus-west-2%2Fs3%2Faws4_request&X-Amz-Date=20251021T145932Z&X-Amz-Expires=3600&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEF8aCXVzLXdlc3QtMiJHMEUCIH3v%2BfqoLwoTQKqmCdKThwgF1bdkLm4rWbMAjIaFuCtsAiEAg1hAZJXd9Kt2r3ou7N2V4sDuSO0rQHqo2skWfM1I9OIq%2FwMIFxAAGgw2Mzc0MjMxODM4MDUiDLY2rXfeXLRZpIes0CrcA48EBsfuQa%2FzgULzN8a5vRMsBuzVhE%2FhUeqsmvq5dDg4%2FgxGa%2FAKwoBZpRFiUnavqLvA1U6bYHHKFIR8L86mR%2F%2FbaKMLEggzsWNiv%2Fo%2Fj8mXZoiKHDC9ZKifPVIEu19evGY5X1BZtCg068mUVgAmUNezPmYg0tE6PO49UTOURtcAPukPQA%2FVv2LKaxcbbK3b%2B0MKCZkHg2hWIayptnSLkINuBiyc9C8SI4yMOvJjqC%2B%2F797HPvEf%2BE3EQbkj6ladgwm3Iv5Hk7tqo%2FipzGu8HsNJw4FOmATuU8CCz3s5knWv7W2Y7sty2syoVKj5N2buq%2FUjfkh0ZsvdojiMsiF1O2JoZaVQiknA0OlI5T0wuusoYCUJ%2BtGqvHOxF%2FKGRzVzYPOzL8N5p%2B9OvZGeJtDcN%2BZtXFsiPwSTuIY2LVJb7%2Fo3Pz6eKa7JW59AnroQ%2FiUVAHmOlf0ZGkyTUDGHeseUPeIipmvvb5GXuf6mB7L8i9dInyG6in%2BdH2ROxb22ZXrtrwN%2Bk2ggzhtPFfaoZrMUZVNbCwD9juZFkCvod9tL3JbcTXBRPsXoql4Nbojem8T3mC44zc4OPpLtdXlM78vNnGaJG7waY97E7Rxgl5NZcdLciG%2F8dU517MzrQ8NgMKiu3scGOqUBDnTTVbXOGlxH840kjZVPUR6wJmLV%2Bt9LQW2379oCl6buh6Z3QMXoXfi6hDuwTe%2BvkH%2FlaaHz1IRik0NxzJhjXIxpo0N3MZtfogbnYth9eXOQCcfuFCxwk9L9eVkYm%2BhSlrZ8Q8ryDS%2BpokBAikc2oizAbJfjIvY3mdTTKzK0LzPx%2FCu9FHxKXGK4R9RWhnNpeVqmTCOSh3hJnmj8A5dkFdBxJMbS&X-Amz-Signature=e140fbd9d64064d23c649d75cd92160494ed7c61d6b41ada38dfe3da4b198f3f&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject)\n\nClick “Allow” and you’re done! You’ll see the app is now live in your Slack account.\n\n> ➡️ **Next steps**\\\n> A great next step from here is to [add Unthread to your first customer channel](/8c3210419e4947ce85ed00c80a3df3dd) to start tracking conversations.\n\n# 🔓 Let’s talk about pri-va-cy, let’s talk about you and me 🎶\n\nPrivacy, transparency, and trust are key values here at Unthread. We only request permissions that we absolutely need to provide the best service to you. We also only use these permissions in obvious ways that you approve. Here are some permissions and how we use them:\n\n### The `Perform actions as you` permission\n\n**What we do**: manage channels and channel members so we can add new customers.\n\n**What we don’t do**: we don’t post things pretending to be you.\n\n### The `Content and info about channels & conversations` permission\n\n**What we do**: we listen for messages in channels that you’re tracking so we can create new tickets, create assignments,\n\n**What we don’t do**: we don’t listen to messages in any other channels (in fact, this permission are ensures that we couldn’t even if we tried!)\n\n### Security Documentation\n\n[Unthread_Data__Security_Overview.pdf](https://prod-files-secure.s3.us-west-2.amazonaws.com/7316cbd6-bbe4-4a70-911c-c61dcc8596cb/7704b2e8-6a5b-45fd-a353-a29d1e007f99/Unthread_Data__Security_Overview.pdf?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=ASIAZI2LB46675YHDWHR%2F20251021%2Fus-west-2%2Fs3%2Faws4_request&X-Amz-Date=20251021T145932Z&X-Amz-Expires=3600&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEF8aCXVzLXdlc3QtMiJHMEUCIH3v%2BfqoLwoTQKqmCdKThwgF1bdkLm4rWbMAjIaFuCtsAiEAg1hAZJXd9Kt2r3ou7N2V4sDuSO0rQHqo2skWfM1I9OIq%2FwMIFxAAGgw2Mzc0MjMxODM4MDUiDLY2rXfeXLRZpIes0CrcA48EBsfuQa%2FzgULzN8a5vRMsBuzVhE%2FhUeqsmvq5dDg4%2FgxGa%2FAKwoBZpRFiUnavqLvA1U6bYHHKFIR8L86mR%2F%2FbaKMLEggzsWNiv%2Fo%2Fj8mXZoiKHDC9ZKifPVIEu19evGY5X1BZtCg068mUVgAmUNezPmYg0tE6PO49UTOURtcAPukPQA%2FVv2LKaxcbbK3b%2B0MKCZkHg2hWIayptnSLkINuBiyc9C8SI4yMOvJjqC%2B%2F797HPvEf%2BE3EQbkj6ladgwm3Iv5Hk7tqo%2FipzGu8HsNJw4FOmATuU8CCz3s5knWv7W2Y7sty2syoVKj5N2buq%2FUjfkh0ZsvdojiMsiF1O2JoZaVQiknA0OlI5T0wuusoYCUJ%2BtGqvHOxF%2FKGRzVzYPOzL8N5p%2B9OvZGeJtDcN%2BZtXFsiPwSTuIY2LVJb7%2Fo3Pz6eKa7JW59AnroQ%2FiUVAHmOlf0ZGkyTUDGHeseUPeIipmvvb5GXuf6mB7L8i9dInyG6in%2BdH2ROxb22ZXrtrwN%2Bk2ggzhtPFfaoZrMUZVNbCwD9juZFkCvod9tL3JbcTXBRPsXoql4Nbojem8T3mC44zc4OPpLtdXlM78vNnGaJG7waY97E7Rxgl5NZcdLciG%2F8dU517MzrQ8NgMKiu3scGOqUBDnTTVbXOGlxH840kjZVPUR6wJmLV%2Bt9LQW2379oCl6buh6Z3QMXoXfi6hDuwTe%2BvkH%2FlaaHz1IRik0NxzJhjXIxpo0N3MZtfogbnYth9eXOQCcfuFCxwk9L9eVkYm%2BhSlrZ8Q8ryDS%2BpokBAikc2oizAbJfjIvY3mdTTKzK0LzPx%2FCu9FHxKXGK4R9RWhnNpeVqmTCOSh3hJnmj8A5dkFdBxJMbS&X-Amz-Signature=4be6c14a1dbd7b47bb10a4f2b8ec20c6c89f5f530e74bd27db5a40aacf59052d&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject)\n\n> 🤔 **Any other questions?**\\\n> Reach us on Slack or at [hello@unthread.io](mailto:hello@unthread.io), and let’s talk through them.","2025-10-21T14:59:32.742Z","2025-12-20T04:33:53.560Z","57c1cbe1-457e-433a-9f85-8d1826202b4d",[],[],{"_60":240,"_122":241,"_124":242,"_126":243,"_128":-5,"_13":-5,"_106":244,"_108":245,"_25":246,"_27":28,"_132":-5,"_133":247,"_135":248},"Connecting your Levro account with Quickbooks","connecting-your-levro-account-with-quickbooks","https://levro.notion.site/Connecting-your-Levro-account-with-Quickbooks-4ffb497b5290480b8f1c9ecbc127476b?pvs=25","Levro connects with Quickbooks to make reconciling your multi currency transactions even easier. When you connect Levro with Quickbooks, we’ll pull in each currency account, similar to how our QBO export has worked in the past. Before you get started, be sure the check that your have enabled Multicurrency in your Quickbooks. This can be done in Settings, then Advanced. Under Currency, make sure Multicurrency is on. We have listed out the steps below, if at any point you get stuck in QuickBooks, please take a look at QuickBooks Help Center, specifically their article on Connecting a Bank Account for additional trouble shooting. Log in to your QuickBooks accountGo to the Bookkeeping tab, then Transactions, or if in Accounting mode, go to Banking.Search for Levro, and follow the prompts to log in to your Levro accountChoose the account you want to connect to QuickBooksChoose the currency accounts you want to connect to QuickBooks. For each currency account, you’ll need to add a new account type and designate the account’s currency. Choose the date you want QuickBooks to pull transactions from. If you have uploaded Levro transactions manually in the past, be sure to start after your last upload. For example, if you uploaded through August, select September 1st as the date to begin importing. Please note: the link with Quickbooks will expire after 90 days. You’ll need to re-authorize Levro to share your data, via Quickbooks. ","2023-07-03T17:25:19.332Z","2023-07-23T04:23:34.717Z","c3adb872-0d41-4768-915c-75ef51dfa353",[],[],{"_60":250,"_122":251,"_124":252,"_126":253,"_128":-5,"_13":-5,"_106":254,"_108":255,"_25":256,"_27":28,"_132":-5,"_133":257,"_135":258},"Creating and Managing Debit Cards","creating-and-managing-debit-cards","https://levro.notion.site/Creating-and-Managing-Debit-Cards-aaa5b3a3f90f47aab82751be3904a6bc?pvs=25","Levro gives you the option of creating virtual and physical cards, both for yourself and for your team members. When creating a virtual card, the card number will be available to use instantly. For physical debit cards, it will take 2-3 business days to arrive at a US address. If you’d like your card shipped internationally, please email us at support@levro.com. To create the card, first go to the Cards tab in the Dashboard. Select the user who will be associated with the card. You can create a card tied to you or to any other team members that have been added to the account. Enter the user’s birthdate, then choose between a virtual or physical card. At this point, you can also give the card a nickname. The nickname is especially useful if you expect to create multiple cards for specific purposes. The billing address is the US business address on file. If you need to change this, please reach out to support@levro.com. If adding a physical card, you can designate the shipping address. It does not have to be the same as the billing address, making it easier for you to receive the card wherever you are. In some cases we may be able to ship the card internationally. For best results, please contact support@levro.com. You have the option of setting custom card limits for daily or monthly purchases and withdrawals. These can be edited later. Review the card details and click submit. Virtual cards will be available immediately, while physical cards should arrive in 5-10 business days. Once you receive your card in the mail, you can activate it through the online account. Virtual cards are activated automatically. Locate the card under the My Cards view. Under Manage Card, select Activate Card.Enter the CVV (3 digit code on the back) and the expiration date.After activating the card, you’ll have the ability to set the card PIN. Under Manage Card, click Set PIN. The PIN can be any combination of 4 to 6 digits. We make it easy to manage all cards tied to the account on the Dashboard. When you click Cards, you’ll first see all cards tied to you. If you’re a Full Access User, you’ll also be able to see all other cards associated with the account by click All Cards or all card transactions under All Transactions. Click on a specific card to view that card’s activity and limits, or set/change the PIN and freeze the card. ","2023-07-03T17:23:48.164Z","2023-07-23T04:11:51.692Z","498ec169-1dc6-4237-9c8c-30a22540b494",[],[],{"_60":260,"_122":261,"_124":-5,"_126":262,"_128":-5,"_13":40,"_106":263,"_108":264,"_25":265,"_27":28,"_132":-5,"_133":266,"_135":267},"ElasticSearch","elasticsearch","# 🔎 What is Elasticsearch?\n\nElasticsearch is a **distributed, open-source search and analytics engine** built on **Apache Lucene**. It’s designed to handle **large volumes of data** and make it searchable in **near real time**.\n\nThink of it as a **very powerful search engine** (like Google, but for your own data).\n\n# ⚙️ Core Concepts\n\nTo understand what an \"article\" in Elasticsearch is, let’s break down the main components:\n\n### 1. **Cluster**\n\n- A cluster is a group of Elasticsearch servers (nodes) that work together.\n\n- It can scale horizontally — meaning you can add more nodes as your data grows.\n\n### 2. **Node**\n\n- A single server running Elasticsearch.\n\n- Multiple nodes form a cluster.\n\n### 3. **Index**\n\n- An **index** is like a database in traditional systems.\n\n- It stores documents of a similar type.\n\n- Example: An index called `articles` might store blog posts or news articles.\n\n### 4. **Document**\n\n- A **document** is the smallest unit of data stored in Elasticsearch.\n\n- Documents are written in **JSON** format.\n\n- Example of an \"article\" document:\n\n```\n{\n \"title\": \"What is Elasticsearch?\",\n \"author\": \"John Doe\",\n \"published_date\": \"2025-08-20\",\n \"content\": \"Elasticsearch is a distributed search engine...\",\n \"tags\": [\"search\", \"analytics\", \"database\"]\n}\n```\n\n👉 Here, this JSON is **one article** stored in Elasticsearch.\n\n### 5. **Field**\n\n- Each key-value pair in a document is a **field**.\n\n- In the above document:\n\n - `\"title\"` is a field\n\n - `\"author\"` is a field\n\n - `\"content\"` is a field\n\n### 6. **Shards & Replicas**\n\n- Large indexes are split into **shards** so data can be distributed across multiple servers.\n\n- **Replicas** are copies of shards for fault tolerance.\n\n# How Elasticsearch Handles an Article (Document)\n\n1. **Indexing (storing)**\n\n - When you add an article (JSON document) into Elasticsearch, it gets **indexed**.\n\n - Indexing means Elasticsearch analyzes the text, breaks it into tokens (words), and stores it in a way that makes searching super fast.\n\n2. **Searching**\n\n - You can run queries like:\n\n - Find all articles by `\"John Doe\"`\n\n - Search for articles containing the word `\"analytics\"` in the content\n\n - Filter articles published after `2025-01-01`\n\n Example query to search for articles about *\"Elasticsearch\"* in the `title`:\n\n ```\n {\n \"query\": {\n \"match\": {\n \"title\": \"Elasticsearch\"\n }\n }\n }\n \n ```\n\n3. **Analytics**\n\n - Beyond search, Elasticsearch can do aggregations (counts, averages, trends).\n\n - Example: Count how many articles were published per month.\n\n# 📚 Example Use Cases\n\n- **News & Blogs**: Storing and searching articles.\n\n- **E-commerce**: Searching products (product descriptions = documents).\n\n- **Logs & Monitoring**: Searching server logs (each log entry = document).\n\n- **Enterprise Search**: Searching documents, PDFs, emails, etc.","2025-08-25T15:43:50.354Z","2025-08-25T15:43:54.365Z","ed787542-9cce-407b-ad59-83d30f3fcbba",[],[],{"_60":269,"_122":270,"_124":271,"_126":272,"_128":-5,"_13":-5,"_106":273,"_108":274,"_25":275,"_27":28,"_132":-5,"_133":276,"_135":277},"Email - Unthread","email-unthread","https://docs.unthread.io/integrations/email-slack-connector","Unthread allows you to relay support emails to your Slack channel, and you can\nrespond to customers directly from Slack. This means you never need to open\nOutlook or Gmail again 🙌\nMore importantly, email tickets for existing Slack customers will now be visible from one place so you can view all customer communications together.\n\n🛠 Setting up the connector\nThe first step is to forward messages from an email address into Slack. That\nway, your entire team has context, and you can use assignment rules to notify\nthe right responder.\nHead over to “Settings” > “Email” from your Unthread dashboard to get started.\nSet up email forwarding\nFirst, choose a name for the support email group, something like “\nSupport” will do just fine!\nThen, add the email address that you use to receive support emails. You should\nhave already set this up via your email provider.\nLastly, set up email forwarding to the Unthread email that’s in the dashboard.\nThis is the trickiest step!\nFollow these steps to enable forwarding, depending on which email provider you\nuse:\n\nGmail / Google Workspace\n\nPlease follow the instructions under “Forward messages with address maps”.\nThe instructions under “Forward messages with Gmail automatic forwarding”\nare not currently supported.\n\n\nOutlook / Microsoft 365\n\n\nChoose a Slack channel\nSelect a channel from the dropdown, and the email contents will be posted there.\nFor your channel to appear, it must be an internal channel (not a Slack Connect\nor shared channel).\n\nSet up assignment rules\nInbound emails can have their own assignment rules that you configure on this\npage. This is important because the email may not match an existing customer, so\nyou’ll need to determine how to assign those messages.\n📨 Managing emails in Slack\nOnce setup, you’ll start seeing email content posted directly to your Slack\nchannel. How great is that!\nTracking & assigning new messages\nYou’ve already set up the assignment rules in the first step, new emails are\ntracked just like any other message.\nThis means you can set up\nescalation paths\n& SLAs,\ntriage messages\nwith your team, and more. When a message is assigned to you, it will be in your\nInbox.\nNew messages will use the 📩 icon to indicate that the message is from an\ninbound email.\n\nDiscussing internally\nUnthread will create a thread for the inbound email where you can discuss things\ninternally. By default, all comments in this thread are private and not shared\nwith the customer. You’ll see a message like the one below posted with any new\nemail.\n\n\nThis is the good stuff and allows you to talk with customers without ever\nleaving Slack. Compose your message in the thread that Unthread has created for\nyou, and when you’re ready to send, include “/unthread send” at the bottom of\nthe message.\n\nWhen you include this, the message will be sent to the customer in the same\nemail thread, and anyone cc’ed on the message will automatically be included.\nHere’s how that very reply will look to the customer in the email that they\nreceive:\n\nPretty nifty, eh?\n📊 Analytics\nResponse times & resolution times\nYou’ll get the same great analytics on response rates and resolution times that\nyou get with other messages. The “Analytics” tab will show you these reports, and allow you to filter for email vs. Slack vs. in-app chat responses\nLinking to customers\nEmail conversations will automatically be linked to customers based on domain. When you view a cusotmer profile, you’ll be able to see a history of conversations across email, Slack, and in-app chat.\nTo update the domain for a given customer, head to the “Settings” tab, and scroll to the section “Email domains for this customer”.","2023-06-27T14:56:29.755Z","2023-07-30T04:11:18.729Z","bd89a9c3-fc6f-4200-a60c-9e1fa9975183",[],[],{"_60":279,"_122":280,"_124":281,"_126":282,"_128":-5,"_13":-5,"_106":283,"_108":284,"_25":285,"_27":28,"_132":-5,"_133":286,"_135":287},"Exchange Rate Averaging","exchange-rate-averaging","https://levro.notion.site/Exchange-Rate-Averaging-fb36ad8d80b440a2af89863d9cd88e5e?pvs=25","With Levro’s Exchange Rate Averaging feature, you can spread out a conversion over time to reduce the variability of exchange rate fluctuations. This is best used for large periodic transfers, however can be used on any scheduled payment or conversion. To set up a payment with exchange rate averaging:Click Pay in the upper right hand corner of the dashboard.Select the Recipient and payment method.Check the box to Send on a Future Date. Pick a date at least 1 business day in the future. The payment date you select will be the date when the funds will be fully converted and sent to your recipient. If this falls on a non-business day, then the funds will be sent at market open the following business day.Enter the amount, then click to enable Exchange Rate Averaging. Enter the reason, reference & optional memo fields. Attach any necessary files.Review the payment details and click Confirm.You can review ongoing transactions with exchange rate averaging under Activities → Scheduled. To set up a conversion with exchange rate averaging:Click Convert in the upper right hand corner of the dashboard.Check the box to Send on a Future Date. Pick a date at least 1 business day in the future. The conversion date you select will be the date when the funds will be fully converted and available for use.If this falls on a non-business day, then the funds will be sent at market open the following business day.Enter the amount, then click to enable Exchange Rate Averaging. Review the conversion details & click Confirm. You can review ongoing transactions with exchange rate averaging under Activities → Scheduled. When/why should I use ERA?Exchange rate averaging can be useful in many different situations. While it is ultimately up to you to decide what makes sense for your business, we can share that customers have found value when using this feature to convert large sums of money over a period of 30-60 days. Does this work with any currency?This can be used for all support currencies, excluding INR, MYR, & PHP. Does this cost more than a normal payment or conversion?No! Levro does not charge extra for this feature. We add the same 0.25% markup to the exchange rate.What happens to the money during the scheduled time?The funds will be in your account, however we will reserve them while the transaction is ongoing. If you need to cancel the transaction at any time, please contact support@levro.com.","2023-07-03T17:23:55.208Z","2023-07-23T04:11:43.553Z","41a4fb83-889a-4879-b52a-b645619ffa4b",[],[],{"_60":289,"_122":290,"_124":291,"_126":292,"_128":-5,"_13":-5,"_106":293,"_108":294,"_25":295,"_27":28,"_132":-5,"_133":296,"_135":297},"Exchanging Currency","exchanging-currency","https://levro.notion.site/Exchanging-Currency-04c4601308a74e468c117a1077f301f6?pvs=25","With Levro, you can immediately access over 34 different currencies at competitive exchange rates. To exchange currency, you must first have funds available in your account. The exchange currency feature is best used to exchange and hold funds. If you’d like to exchange and immediately send the funds to a person or business, you can do so all at once with the Pay Someone feature. Please note, currency exchanges are only available during UK business hours. From the Dashboard screen, click Move Money, then Transfer/Convert. Enter the amount, the currency you want to convert, and the currency you want to exchange to i.e. 100 USD to GBP. Alternatively, you can also enter the amount you want to end with, i.e. £100 from USD, and we’ll tell you how much USD you need to convert.We always show you the live Levro rate (updated every 60 seconds) and the interbank rate. see the current exchange rate with Levro. In this case, 1 USD is equal to €0.8411. We get this value by adding .25% to the live Interbank rate. The interbank rate changes every 60 seconds. The green circle counts down and refreshes with the new rate. Below this, we list the FX markup and Interbank rate for transparency. Levro’s current goal is to make international, multi-currency transactions cheaper and easier, so we only add .25% to each transaction. Due to the sensitive nature of currency exchanges, we need to collect a reason for each conversion. Please note, you will not be able to exchange currency without selecting a reason. Use the drop down menu to find the reason that best suits the transaction. You will still have a chance to review the transaction before it is finalized. If you don’t find your reason listed, select “Other Services” and send us an email at support@levro.com with feedback. After selecting the reason, review the transaction details on the right hand side. Once you have double checked that all information is correct, click Schedule Conversion. The transaction may take a moment to complete. Once done, you will see a green check mark and the transaction will show as pending.","2023-07-03T17:24:32.746Z","2023-07-23T04:12:48.293Z","6558b385-88ff-4a8b-99b0-f9d1b31e670a",[],[],{"_60":299,"_122":300,"_124":301,"_126":302,"_128":-5,"_13":-5,"_106":303,"_108":303,"_25":304,"_27":28,"_132":-5,"_133":305,"_135":306},"Fourthwall","fourthwall","https://help.fourthwall.com/hc/en-us#main-content","\n Knowledge base\n \n \n \n \n \n \n 🚀\n \n \n \n \n \n\n \n Getting started\n \n \n Need help getting started? Look no further! \n \n \n \n See all articles\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n 🛒\n \n \n \n \n\n \n Create and sell products\n \n \n All about creating and managing your products\n \n \n \n See all articles\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n ✏️\n \n \n \n\n \n Manage my shop\n \n \n Want to know more about your shop capabilities?\n \n \n \n See all articles\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n 📚\n \n \n\n \n Frequently asked questions\n \n \n General questions you might have!\n \n \n \n See all articles\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n 🪪\n \n\n \n Memberships\n \n \n All about your membership - from getting started to best practices! \n \n \n \n See all articles\n \n \n \n \n \n \n \n \n \n \n ","2023-07-03T17:31:39.580Z","18275337-5eda-4e73-9e71-a4ce071859bd",[],[],{"_60":308,"_122":309,"_124":310,"_126":311,"_128":-5,"_13":-5,"_106":312,"_108":313,"_25":314,"_27":28,"_132":-5,"_133":315,"_135":316},"Fourthwall fulfillment service guide – Fourthwall","fourthwall-fulfillment-service-guide-fourthwall","https://help.fourthwall.com/hc/en-us/articles/13331284092187","\n \n \n \n\n \n \n\n \nFourthwall offers fulfillment services through our 3PL partners for products that are not sourced through our catalog.\nThis article will guide you through Fourthwall’s 3PL (third-party logistics) fulfillment services for products you’ve created or sourced yourself, products held in inventory, and any products not found in our catalog. You may want to use these services to streamline the fulfillment process of getting your products into the hands of customers.\nGetting started with 3PL fulfillment\nStep 1: \nFirst, reach out to support@fourthwall.com so our team can coordinate with our warehouse partners to prepare for your shipment. You’ll need to have the following information ready when you reach out: \n\nShop or creator name\nProduct name/title (the title that will be in the product listing)\nProduct quantity (with a breakdown of variants (i.e. sizes, colors...etc)\nIs the product coming poly-bagged?\nIs the product coming with a SKU sticker?\nIf it is a hard good (CD, Water Bottle, etc) can the SKU sticker be placed on the direct product?\n\nStep 2:\nOnce our support specialists send the above information to our 3PL warehouse, you’ll need to wait for your ship notice to arrive. A ship notice is a unique number provided by the warehouse that is required on the shipping label. It will look like this: \nShip to: Whiplash\nAttn: Creator Fulfillment, SN XXXXXXXXAddress line 1 Address line 2City, California XXXXXUnited States\nThis may take several days to receive while the warehouse makes space and gets organized to ingest your shipment.\nStep 3: \nWhile you wait for your ship notice, you can set up your product listings via your shop dashboard. \nIMPORTANT: Do not set your listing as Live yet. Keep it Hidden until you receive your ship notice from support. If you set your listing Live, this could result in frustrated supporters due to delayed delivery timelines. \nShipping your products to our 3PL partners\nStep 4:\nOnce you receive your ship notice from support, you will use that unique number to ship your goods to our warehouse. Send the tracking information to support and they will share this with our 3PL warehouse. \nTip: If you plan to send your goods via a local carrier drop-off, you must reach out to support in order to coordinate an appointment (our 3PL warehouse will not accept drop-offs without an appointment.) Appointments cannot be made on the same day and we are required to provide a carton and pallet count. Please ensure you have this information ready to provide to our team. \n\nStep 5: \nOur warehouse will take a few days to fully ingest your products, depending upon if the items are poly-bagged, SKU'd, and the volume. (Read this article for tips on how to avoid additive fees.) A creator support specialist will reach out to you once your goods are fully ingested and give you the green light to mark your product live!\n\nPricing\n\n\n\n\n\nFulfillment\n\n\n\nPer order (includes first item)\n $2.85\n\n\nEach additional item\n $1.35\n\n\nReturns (per item)\n $2.25\n\n\nCustom Inserts\n $0.37\n\n\n\n\n\n\n\n\n\nProduct Preparation Fee\n\n\n\nTotal Project Fee: this includes labor, barcoding/SKUing, & bagging (required for fabric products)\n $1.40/per unit\n\n\n\nProject Fee Broken Out by Item\n\n\n\n\nProject Fee\n\n\n $1.01\n\n\n\n\nBarcoding/SKUing\n\n\n $0.25\n\n\n\n\nBagging\n\n\n $0.14\n\n\n\n\n\n\n\n\n\n\nCategory\n\n\n\n\nStorage Fee Per Unit\n\n\n\n\nProduct Category \n\n\n\n\nSize Max (L x W x H)\n\n\n\n\nCubic Inches Per Unit\n\n\n\n\n\nSmall\n\n\n$0.05 / unit\n\n\nPin, Card, Bracelet, Sticker, Sock, CD, Posters (these need to come rolled in a tube) \n\n\n9.5” x 3.5” x 1”\n\n\nUp to 35\n\n\n\n\nMedium\n\n\n$0.45 / unit\n\n\nTee, Hat, Bottle, Vinyl, Mug, Jogger, Crewneck, Jersey\n\n\n12” x 12” x 2.5”\n\n\nUp to 350\n\n\n\n\nLarge\n\n\n$1.00 / unit\n\n\nPlush, Hoodie, Jacket, Puzzle, Calendar\n\n\n24.5” x 14.5” x 4”\n\n\nUp to 2500\n\n\n\n\nCustom\n\n\nCustom\n\n\nAnything over 2,500 Cubic Inches per unit (this is larger than a body pillow)\n\n\n26.5” x 16” x 5.5”\n\n\n>2500\n\n\n\n\n\nCaveat: You are responsible for any return shipping costs on unsold inventory, as well as any fees charged in preparation for your products to be ingested.\n\n\n \n\n \n \n\n \n \n \n\n \n\n \n ","2023-07-03T18:26:48.230Z","2023-07-17T23:56:39.736Z","9bccb270-92ce-430b-a3b0-d7cd213091ee",[],[],{"_60":308,"_122":318,"_124":319,"_126":311,"_128":-5,"_13":-5,"_106":320,"_108":320,"_25":321,"_27":28,"_132":-5,"_133":322,"_135":323},"fourthwall-fulfillment-service-guide-fourthwall-2","https://help.fourthwall.com/hc/en-us/articles/13331284092187#main-content","2023-07-18T00:00:02.061Z","a35e426b-a4a4-486a-91ca-6b272387f3d1",[],[],{"_60":325,"_122":326,"_124":327,"_126":328,"_128":-5,"_13":-5,"_106":329,"_108":330,"_25":331,"_27":28,"_132":-5,"_133":332,"_135":333},"Funding Your Account","funding-your-account","https://levro.notion.site/Funding-Your-Account-7c5372e9dcc0475aa191865853f75528?pvs=25","Levro offers a few ways to deposit funds into your account, depending on which currency you’re using. The fastest way to deposit funds s to wire the funds from your existing bank account to your new Levro account. If you’re depositing GBP, USD, CAD, or EUR, you can also fund the account using local payment rails, which are free of charge. The various options are outlined down below, with step by step images. ","2023-07-03T17:24:20.573Z","2023-07-23T04:12:27.120Z","ebc04888-a31a-4b4f-bffe-825869156321",[],[],{"_60":335,"_122":336,"_124":337,"_126":338,"_128":-5,"_13":-5,"_106":339,"_108":340,"_25":341,"_27":28,"_132":-5,"_133":342,"_135":343},"How can we help you?","how-can-we-help-you","https://levro.notion.site/How-can-we-help-you-61d09fdac4ac47ad919d1c6b828e3642?pvs=18","Welcome to Levro’s Help Center! You can find guides and answers to FAQs below. Can’t find what you’re looking for? Reach out to us at support@levro.com, M-F 9am-6pm EST. Getting startedHow to open a Levro accountSetting up your Levro accountCreating and Managing Debit CardsExchange Rate Averaging Managing your accountAdding Additional UsersSupported Currencies Funding Your AccountBank Holiday SchedulePayments & ExchangesExchanging CurrencyAdding Recipients Paying RecipientsRecipient & Payment ApprovalsRecipient Self-OnboardingBookkeeping & ReportingAttaching Files to PaymentsConnecting your Levro account with Quickbooks Bill Pay OverviewBulk Payment Upload ","2023-07-03T17:25:45.057Z","2023-07-23T04:14:09.045Z","336319a7-8c8e-4def-b318-5231b312abad",[],[],{"_60":345,"_122":346,"_124":347,"_126":348,"_128":-5,"_13":-5,"_106":349,"_108":350,"_25":351,"_27":28,"_132":-5,"_133":352,"_135":353},"How do I add social links to my storefront? – Fourthwall","how-do-i-add-social-links-to-my-storefront-fourthwall","https://help.fourthwall.com/hc/en-us/articles/13331281581211","\n \n \n \n\n \n \n\n \n \n \n This article will show you how to add your social media links to your storefront\n Watch a video\n\n\n\nGo to \"Design & layout\" > \"Social links\"\nWhile merch is a main focus of your store, one of its more powerful capabilities is that it can (and should) act as a hub for your entire brand. Which is why we support adding all major social media sites, such as YouTube, Instagram, Twitter, TikTok, Discord, Twitch, Snap and Facebook.\n\nTo add a social media link, most fields only need you to input only the user name. But on YouTube, the channel ID must be added. To access your channel ID follow these useful steps from YouTube’s help page:\n\nSign in to YouTube Studio\nFrom the left Menu, select Customization, then Basic info.\nUnder Channel URL, you can view and copy your ID. This will look similar to this string of letters and numbers. Now, add it into the YouTube field on your dashboard:\n\nWhen adding a TikTok ID, be sure to place the @ symbol before the ID as shown below:\n\n\n\n\n \n\n \n \n\n \n \n \n\n \n\n \n ","2023-07-03T23:21:26.552Z","2023-07-17T23:56:29.951Z","18d0e400-e0dd-4d81-9e09-2a32d41f0561",[],[],{"_60":345,"_122":355,"_124":356,"_126":348,"_128":-5,"_13":-5,"_106":357,"_108":357,"_25":358,"_27":28,"_132":-5,"_133":359,"_135":360},"how-do-i-add-social-links-to-my-storefront-fourthwall-2","https://help.fourthwall.com/hc/en-us/articles/13331281581211#main-content","2023-07-17T23:59:00.279Z","aab23a6b-869c-4a77-bba4-4d3a92f873e4",[],[],{"_60":362,"_122":363,"_124":364,"_126":365,"_128":-5,"_13":-5,"_106":366,"_108":367,"_25":368,"_27":28,"_132":-5,"_133":369,"_135":370},"How do I change the status of my store? – Fourthwall","how-do-i-change-the-status-of-my-store-fourthwall","https://help.fourthwall.com/hc/en-us/articles/13331259444123","\n \n \n \n\n \n \n\n \n \n \n This guide will show you how to change the status of your store.\n Watch a video\n\n\n\nGo to \"Design & layout\" > \"Coming soon\">\"Live\"\n\nYou've worked hard to bring your shop to life and its time to publish it and set it to, \"live.\" \n\nChange the status from \"Coming soon\" to \"Live\"\nBy default, the shop status is set to Coming soon . To make it live or password protect it, please access the Theme Editor. \n\nTo change the shop status, just click the Coming soon button located in the top-right section of the view and a popup window will appear:\n\n\n\n\nTo make the shop live, just select the Live option in the modal window above and click Update. The Coming soon label should change to a green Live:\n\nAdd password protection\nTo add password protection, just check the Add password protection checkbox and the password field will appear:\n\nOnce the password field is filled out, just click Update.\n\n\n\n\n \n\n \n \n\n \n \n \n\n \n\n \n ","2023-07-03T18:26:07.520Z","2023-07-16T15:46:02.255Z","0ee40533-9fdc-4873-b2f0-67edb741287d",[],[],{"_60":362,"_122":372,"_124":373,"_126":365,"_128":-5,"_13":-5,"_106":374,"_108":374,"_25":375,"_27":28,"_132":-5,"_133":376,"_135":377},"how-do-i-change-the-status-of-my-store-fourthwall-2","https://help.fourthwall.com/hc/en-us/articles/13331259444123#main-content","2023-07-17T23:59:02.246Z","55938c3a-91a6-4fa5-af3f-3d00bfb48af4",[],[],{"_60":379,"_122":380,"_124":381,"_126":382,"_128":-5,"_13":-5,"_106":383,"_108":383,"_25":384,"_27":28,"_132":-5,"_133":385,"_135":386},"How do I create a promo code? – Fourthwall","how-do-i-create-a-promo-code-fourthwall","https://help.fourthwall.com/hc/en-us/articles/13331335603227#main-content","\n \n \n \n\n \n \n\n \n Promotional codes, also known as discount codes, are a great way to incentivize or reward fans. With your Fourthwall shops, you can offer many types of promotions and discounts to your fans. \nYou can even combine promotional discounts in a few exciting ways for your fans:‍\n\nAdding free shipping in addition to a site-wide “percentage off” - you can offer a percentage discount (like 20% off) on your entire shop, plus free shipping. ‍\nOffering free shipping for an individual product - you can offer a free shipping discount for any product (or products) on your Fourthwall shop! Do note that this only applies when all products in a cart are eligible for free shipping. ‍\nLimiting a promotion to a specific country (or countries) - create a promotion to target fans in a specific country (or countries).\n\nLet’s dig a bit more into how to create promo codes and the various settings at your disposal. \nTo create a promo or discount code, go to your Fourthwall dashboard and click promotions > create promotion > shop promo. \n\nOnce in the create promotion screens, there are various sections that you will need to consider. \nPromotion type section\nHere you can select if you want to use a specific code or word for your promo, if you want to create multiple codes, or if you want the code to be auto-applied during checkout. \n\nDiscount section\nIn this section, you will be able to define the actual discount amount. You can select between the discount being a percentage off, a fixed amount, or free shipping. If you select a percentage off or a fixed amount, you can select how to manage shipping in those cases. \n\nApplies to section\nNext, you need to decide if your discount should apply to the entire order or only for specific products. If you want to do specific products, you will be able to select which ones in this section. \n\nRequirements section (optional)\nHere you will be able to decide if you want to require a minimum order value for the code to be used (i.e. spend $200 and get 10% off). Additionally, you can also decide if this promo is only available for specific countries. This will be based on the shipping destination country. \n\nNumber of uses section (optional)\nFinally, if you want to limit how many times a code is used, click on the box and enter the number of times the code can be used. If you did multiple codes in the promo type section, this would be how many times each individual code can be used. For unlimited use, you can just leave the box unselected. \n\nOnce you have selected all the options and clicked save, you will see a pop-up asking you if you want to allow promotions that result in a negative profit. If you select yes, you will need to enter a payment method into your shop settings if you haven’t done so already. If you select no, and your shop balance cannot cover the discount amount, the discount code will be blocked at checkout. \n\nAnd that is it - as simple as that! With all these options, you will be able to provide a more personalized shopping experience for your fans. \nIf you have any questions, do not hesitate to contact us at support@fourthwall.com \n\n \n\n \n\n \n \n\n \n \n \n\n \n\n \n ","2023-07-17T23:58:31.070Z","da397948-0361-43a9-8145-8fdd83000d50",[],[],{"_60":379,"_122":388,"_124":389,"_126":382,"_128":-5,"_13":-5,"_106":390,"_108":391,"_25":392,"_27":28,"_132":-5,"_133":393,"_135":394},"how-do-i-create-a-promo-code-fourthwall-2","https://help.fourthwall.com/hc/en-us/articles/13331335603227","2023-07-03T20:36:24.639Z","2023-07-13T23:54:03.071Z","ff5cb877-3d85-47a5-8c77-74ecc417466d",[],[],{"_60":396,"_122":397,"_124":398,"_126":399,"_128":-5,"_13":-5,"_106":400,"_108":401,"_25":402,"_27":28,"_132":-5,"_133":403,"_135":404},"How do I design a product to sell? – Fourthwall","how-do-i-design-a-product-to-sell-fourthwall","https://help.fourthwall.com/hc/en-us/articles/13331329139227","\n \n \n This article will show you how to create and design a Fourthwall-sourced product\n Watch a video\n\n\n\n\n\nSTEP 1: Select a product\n\nScroll through our online catalog to find the right product for your shop. To make sure you find the best match, make sure to leverage the following filters:\n\nType of product (Apparel, Home & Living, Accessories, etc.)\nDesign and sell instantly (versus request a design from our Partner Management team)\nColor\nMinimum order quantity required\nBase Price\nProduction Method (print-on-demand, screen-printed, embroidery, all-over-print, etc.)\n\nNote: we recommend starting off with products that have no minimum order required until you have a better sense of your demand.\n\nSTEP 2: Select a color and then click \"Customize now\"\n\nNote: you can select additional colors later on in the process\n\nSTEP 3: Upload your artwork\n\nUpload your artwork in the left hand upload tab or simply drag and drop your file to the designated area. \n\nNote: Art file requirement are\n\nArt must be minimum DPI of 300, and at least 1500x1500 resolution for small print, 3000x3000 for big prints\nIn .png or Vector format\nHave no fade or glow effects\nAvoid using semi-transparent elements \nAre more effective when designs have solid, well-defined shapes with strong outlines\n\n\nOnce your artwork is uploaded, click the image and it will appear on the selected garment area (front, back, right sleeve, or left sleeve). To add artwork to other areas of the garment click on the small images to the left of the primary mockup.\nCaution: As you design your product, take note of the dollar amount indicated in the lower left hand corner. This number provides a running tally of your item’s base cost (how much the item will cost to make).\n\nSTEP 4: Position and size your artwork\nPosition your artwork by clicking and dragging the image. Rotate by clicking the dot sticking out of the top center of the image area. Keep your artwork in the print safe area indicated by the dotted line square. If red appears in the area while repositioning, this indicates that you are no longer in a printable area. This should always be avoided or else your artwork will not be printed properly, and that could potentially result in a defective item. Don’t do that!\n\nTo resize the artwork, select any of the white dots located on the four corners of the rectangle surrounding the garment. Ideally, you want this rectangle to stay blue as this will indicate the artwork you’ve uploaded will print at high quality in its current size — yellow indicates fair quality and red indicates low quality. Remember: Blue is best!\n\nSTEP 5: Preview your product\n\nBelow your design, click the \"Preview\" tab in order to check how the product will look from multiple angles. Click back and forth between the tabs as you make adjustments to make sure your product is looking exactly how you want it to!\n\nSTEP 6: Add more colors (optional)\n\nClick the “+” sign under the color dot on the right side of the screen. Here you can add or remove additional colors. Up to 12 colors may be added to a given product, when available.\n\nOnce you’re happy with the design, size, placement and colors, click “next” and a high-quality render will be generated, and you will be taken to the product details page. \n\nSTEP 7: Add initial product listing details\n\nOn the right, you can input a product name, a description (recommended!) and a price. Each can be modified later if needed. \nPro tip: By default, we recommend a markup of at least $10 or 20% of the price, whichever is greater. While there is no hard and fast rule with setting pricing, try to keep things as clean as possible. If an item comes out to, for example, $23.87 in suggested pricing, we suggest rounding up to $24.\nFor items created from the Product Catalog, the product generator will automatically add sizing and garment information (i.e., cloth material the blank is made from), so don’t stress about that!\n\nSTEP 8: Add full product listing details\n\nOn the product listing page, you can add additional customizations: \n\nEdit Additional Section: Add auto-filled garment details (materials and weight), size & fit measurements, and the quality guarantee & returns. As mentioned earlier, you won’t need to worry about editing these sections for items from the Product Catalog as they are always automatically filled\n\n\nEdit photos: Here you can move, delete and upload new photos, a great option for adding images of you or your team wearing and using the products. You can also rearrange the order of color options by clicking and dragging the color dots.\nEdit Inventory and variants: Here you can edit/remove existing variants (color, size) or add additional variants. Separately, you can mark the product as \"Sold Out\" or add a unique SKU/UPC to each variant.\n\nPro Tip: This is an awesome tool to create hype as these photos can be used on social media later on!\n\nWhen you are done with the Additional sections, you can return to the product listing by scrolling back up and clicking on the product title back bar.\n\nSTEP 9: Set it live!\nThe last step in the process is making your product live! By default, products are hidden so you can make sure to keep in-progress listings secret. When your masterpiece is ready for the world, simply click the yellow “Hidden” button in the top right corner, select “Public” and then click “Save”!\n\nNote: If you don’t see your changes reflected, try refreshing or counting to 10. If you’re still having trouble, please reach out to creators@fourthwall.com\n\n","2023-07-03T18:27:24.934Z","2023-07-10T23:39:11.456Z","11148cee-fd68-47db-a4aa-ab4d805dfff0",[],[],{"_60":396,"_122":406,"_124":407,"_126":399,"_128":-5,"_13":-5,"_106":408,"_108":408,"_25":409,"_27":28,"_132":-5,"_133":410,"_135":411},"how-do-i-design-a-product-to-sell-fourthwall-2","https://help.fourthwall.com/hc/en-us/articles/13331329139227#main-content","2023-07-17T23:58:18.145Z","a458c02f-fb98-46fe-87df-3ab927223d46",[],[],{"_60":413,"_122":414,"_124":415,"_126":416,"_128":-5,"_13":-5,"_106":417,"_108":418,"_25":419,"_27":28,"_132":-5,"_133":420,"_135":421},"How do I get paid? – Fourthwall","how-do-i-get-paid-fourthwall","https://help.fourthwall.com/hc/en-us/articles/13331326910363","\n \n \n \n\n \n \n\n \nYou created your shop, designed your products, and now it's time to see your hard work pay off — literally!\nTo get paid, you will need to set up your payout details via your Fourthwall dashboard. We use the payment processor Stripe to facilitate secure payouts directly to your bank account via ACH, wire transfer, or debit card.\n(Stripe is a third-party payment processing company used by companies like Lyft, Target.com, and many more.)\nTo set up your payout details, simply:\n\nLog into your Fourthwall dashboard and click on Settings in the bottom left corner \nSelect “Billing & Payouts” then “Set up your payouts”\nFollow the on-screen prompts to enter your information. Pay close attention to the country dropdown at the beginning of the process—be sure to select the correct country in which you and your bank are located.\n\nPlease note: Fourthwall doesn’t store any of your payment or personal information; all information is stored securely within Stripe.\n\nBenefits of this payout process:\n\nFaster, more frequent payouts\nBetter control, privacy, and security\nLower fees (we added ACH and debit cards as payment methods)\nEasier 1099 reporting (only applicable to US-based creators\n\n\nPayouts are automatically sent out on a monthly basis, with your monthly profits being sent out at the beginning of the following month for any balances higher than $25. For any balances under $25, you will need to manually request it by emailing support@fourthwall.com. This is only for Stripe payouts; manual requests are not possible for any cases where Stripe is not supported. \nPlease allow 7 days after the end of the month for your payout to process completely\n\nStep-by-step on how to set up payouts:\n1. Within your dashboard, go to Settings > Billing and Payouts > Setup your payouts\n\n2. Enter the required details \n\n\n\n3. Connect your bank or debit card - you can either select from the bank available for direct connect or manually enter your bank details by clicking the link at the bottom that says \"enter bank details manually instead.\"\n\n\n\n4. Review the details of the information entered\n\n5. All done! Confirm your email with Stripe and all set up to receive your payouts\n\n\n\n\n\n\n \n\n \n \n\n \n \n \n\n \n\n \n ","2023-07-03T18:29:06.857Z","2023-07-09T04:29:16.420Z","35d4c2cb-468d-4f7d-a24e-6c46fea793ba",[],[],{"_60":423,"_122":424,"_124":425,"_126":426,"_128":-5,"_13":-5,"_106":427,"_108":428,"_25":429,"_27":28,"_132":-5,"_133":430,"_135":431},"How do I order samples? – Fourthwall","how-do-i-order-samples-fourthwall","https://help.fourthwall.com/hc/en-us/articles/13331282778395","\n \n \n \n\n \n \n\n \nWhere can I order my samples?\nTo get started, head to Settings → Samples in your dashboard.\n\nHere you can easily see your available sample credit. You can load your cart and purchase samples with either your credit card, sample credit, or a combination of both. \nAdding items to your cart \nWhen you are ready to begin your sample order, click “Create a new order”.Your most recently created products should appear at the top of the list. You can see how much of each item is currently in stock and the “at-cost” price of each item on the right-hand side – this means that you only pay for the amount it takes to manufacture the item. Select the size and colors as well as the quantity you want to order. After you add the products you want to sample, click \"Select Items\" \nTip: Instantly available products will appear on the list automatically. Requested items will appear after your request is completed by our product listers and loaded onto your shop. For minimum order quantity items, please reach out to our team at support@fourthwall.com to ask for your samples. \nCompleting your order \nReview your order to make sure everything looks right, then click “Order now”.\nTip: If you have sample credit available, it will be automatically deducted from the total in your order summary.\nEnter your shipping, delivery, and payment information. Finally, click 'Complete order' and presto — a confirmation screen will appear. Check your inbox for an email confirmation with your order details and tracking information. \nNote: Your order will incur credit card processing fees when ordering samples and using a credit card or PayPal to pay any balance not covered by sample credit. If the order is completely covered by sample credit, then no credit card processing fees apply. \n\n\n \n\n \n \n\n \n \n \n\n \n\n \n ","2023-07-03T17:36:53.294Z","2023-07-17T23:56:30.898Z","b0683cc6-d7a3-41e4-85bc-42ce8d766913",[],[],{"_60":423,"_122":433,"_124":434,"_126":426,"_128":-5,"_13":-5,"_106":435,"_108":435,"_25":436,"_27":28,"_132":-5,"_133":437,"_135":438},"how-do-i-order-samples-fourthwall-2","https://help.fourthwall.com/hc/en-us/articles/13331282778395#main-content","2023-07-17T23:59:45.142Z","bb556c10-8463-40df-9b93-9cb6a3794e75",[],[],{"_60":440,"_122":441,"_124":442,"_126":443,"_128":-5,"_13":-5,"_106":444,"_108":445,"_25":446,"_27":28,"_132":-5,"_133":447,"_135":448},"How do I sell a digital product? – Fourthwall","how-do-i-sell-a-digital-product-fourthwall","https://help.fourthwall.com/hc/en-us/articles/13331284213403","\n \n \n \n\n \n \n\n \n \n \n This article will walk you through how to list a digital product for sale on your storefront\n \nWatch a video\n\n\n\nGo to \"Products\" > \"All products\" > \"Create new product\" > \"Sell digital product\"\n\n\nUpload the file\nNote: file size is limited to 1GB\n\nAdd in product details\nSince this item already exists, we’ll skip over the product and design pages and go directly to the listing page for the new product. Input product details the same way that you would for items from the product catalog, including the product name, description, price and shipping.\nNote: Since you are creating this item completely from scratch, you will need to fill in most of this page yourself. This includes the product name, description (if using), price and shipping.\n\nAdd photos\nUpload photos of your product by clicking on the “Drop or browse” button. Once they are uploaded, you can drag and drop to sort the display order. \nPro tip: Try to add images of you or your team wearing or using the products. This is an awesome tool to create hype as these photos can be used on social media later on!\n\nSet inventory\nThe “In stock” option is set to unlimited by default. if the item has limited stock, click “Unlimited” to bring up the quantity window, un-check “Make unlimited” and adjust to your new quantity.\nCheck the “Mark as sold out” box if the item currently isn’t in stock, or if you want to generate a little artificial demand!\n\nSet it live!\nThe last step in the process is making your product live! By default, products are hidden so you can make sure to keep in-progress listings secret. When your masterpiece is ready for the world, simply click the yellow “Hidden” button in the top right corner, select “Public” and then click “Save”!\n\n\n\n\n \n\n \n \n\n \n \n \n\n \n\n \n ","2023-07-03T18:27:12.391Z","2023-07-17T23:55:50.755Z","0ceb8ef9-5dce-4ad2-9218-ef3e9135af7f",[],[],{"_60":440,"_122":450,"_124":451,"_126":443,"_128":-5,"_13":-5,"_106":452,"_108":452,"_25":453,"_27":28,"_132":-5,"_133":454,"_135":455},"how-do-i-sell-a-digital-product-fourthwall-2","https://help.fourthwall.com/hc/en-us/articles/13331284213403#main-content","2023-07-17T23:59:16.470Z","f3bd878a-c9c7-47f8-b192-31616877052c",[],[],{"_60":457,"_122":458,"_124":459,"_126":460,"_128":-5,"_13":-5,"_106":461,"_108":462,"_25":463,"_27":28,"_132":-5,"_133":464,"_135":465},"How do I sell my own products? – Fourthwall","how-do-i-sell-my-own-products-fourthwall","https://help.fourthwall.com/hc/en-us/articles/13331276928539","\nThis article will show you how to sell self-sourced products\n\n\nGo to \"Products\" \"All products\" \"Create new product\" \"Sell something I have\"\n\n\nAdd in product details\nSince this item already exists, we’ll skip over the product and design pages and go directly to the listing page for the new product. Input product details the same way that you would for items from the product catalog, including the product name, description, price and shipping.\nNote: Since you are creating this item completely from scratch, you will need to fill in most of this page yourself. This includes the product name, description (if using), price and shipping.\n\nAdd photos\nUpload photos of your product by clicking on the “Drop or browse” button. Once they are uploaded, you can drag and drop to sort the display order. \nPro tip: Try to add images of you or your team wearing or using the products. This is an awesome tool to create hype as these photos can be used on social media later on!\n\nSet inventory\nThe “In stock” option is set to unlimited by default. if the item has limited stock, click “Unlimited” to bring up the quantity window, un-check “Make unlimited” and adjust to your new quantity.\n\nAdd variants (colors)\nIf your product has any variants such as size or color, click “Add variants.” Here you can add new colors, add different sizes or add custom variants. \nOn the “Add new colors” page, customize the color selections for your item by filling in the text fields with your color name. Add a hex color code to match as well.\n\n\nTo reorder the colors, hover over the right side of the bar and click the dots to drag and drop. To delete a color, click the “X”.\n\n\n\nIf different colors have different prices or photos, select the appropriate boxes and fill in the corresponding prices or photos on the main product page.\n\nAdd variants (sizes)\nIf there are different sizes for your custom item, click “Add different sizes.” Sizes can be reordered or deleted the same as the color variants, by hovering over the dots or clicking the x on the right side of the bar. You can also check the appropriate boxes if different sizes have different prices, photos, or weights. If so, weights are filled in next to the sizes and price and photos are updated on the main product page.\n\n\nAdd variants (other)\nYou can add custom variants as well, and each can have its own unique price, photos and weights, too.\n\nAdd a product ID or SKU\nBelow the “Add Variants” button you can mark an item as sold out or add a unique SKU or UPC code (if we are storing and fulfilling the item at one of our warehouses for example).\n\nEdit additional sections\nBelow the product description text field, click “Edit additional sections” to add garment details (materials and weight), size & fit measurements, and the quality guarantee & returns. Unlike when you are designing a new product, these fields are not filled automatically, so you will need to enter this information based on your product’s specifications.\n\nIn the “Add more details section,” you can add in your fun and informative text.\nIn the “Add size & fit section,” add any important details here especially if the item has different sizes or other important information regarding variants. \nIn the “Add quality guarantee and returns section,” copy/paste any product guarantees and/or return info from other catalog items so that the wording and promises stay consistent. You can move these boxes around by hovering over the top to the right of the title. Same as the previous custom boxes, drag and drop by clicking the dots or delete by pressing “X”.\n\nPro tip: If you are using items made by another company, such as a custom toy, you can get the details from the manufacturer on what materials etc where used. For apparel products you had pre-made, you can look up the garment blank on Google and simply copy/paste the pertinent size and material information from the manufacturer.\n\nSet it live!\n\nThe last step in the process is making your product live!\nBy default, products are hidden so you can make sure to keep in-progress listings secret. When your masterpiece is ready for the world, simply click the yellow “Hidden” button in the top right corner, select “Public” and then click “Save”!\n\nFor more on how to self-fulfill your products, download order details and upload tracking information, follow this guide. \n\n","2023-07-03T18:27:19.606Z","2023-07-17T23:55:49.954Z","b155220d-5327-4491-94e0-99bdf50e44d4",[],[],{"_60":467,"_122":468,"_124":469,"_126":470,"_128":-5,"_13":-5,"_106":471,"_108":472,"_25":473,"_27":28,"_132":-5,"_133":474,"_135":475},"How do I set up a Meta Pixel (Facebook Pixel) for retargeting? – Fourthwall","how-do-i-set-up-a-meta-pixel-facebook-pixel-for-retargeting-fourthwall","https://help.fourthwall.com/hc/en-us/articles/13331225583771","\n \n \n \n \n \n\n \n \n\n \n \n \n This article will guide you through adding a Meta Pixel (Facebook Pixel) to your Fourthwall shop for retargeting\n Benefits\n\nThe Meta Pixel is a piece of code on your website that can help you better understand the effectiveness of your Facebook advertisements and the actions people take on your site, like visiting a page or adding an item to their cart.\nFourthwall automatically supports the following standard Pixel Events (with all relevant metadata), so you simply need to add the Pixel to your site to begin taking advantage of this tracking:\n\nView content\nInitiate checkout\nAdd to cart\nPurchase\n\nOnce you complete this article, you can launch your own retargeting campaigns.\nEligibility\nIn order to sell on Facebook Commerce surfaces as a business, your Facebook account and Page or your Instagram account must meet the following requirements:\n\nCommerce Eligibility Requirements\n\n\nPrerequisites\nBefore beginning, you'll need to have a \n\nLog in to Facebook's Commerce Manager. If you haven't already, you'll need to create a Facebook Business account \n\nCreate a Facebook Pixel\n\nBrowse to Business Settings in the Facebook Commerce Manager\nNavigate to Data Sources → Pixels in the left-hand menu:\nClick Add option at the top of the screen:\nGive a name to your Pixel (we recommend \"Fourthwall Pixel\"), enter your Fourthwall site URL, and then click Continue:\nWhen prompted, choose the Continue Managing My Business option:\nYour Facebook Pixel is now created but isn't connected with anything. Hover over the number and click to copy it (Note: Your number will be different):\nOnce copied, open to the admin dashboard of your Fourthwall shop. Navigate to Design & Layout → Analytics:\nCopy and paste the Facebook Pixel from before into the Facebook Pixel ID field. It will automatically save and your site will refresh:\nOnce complete, return to the Pixel page on Facebook. It should now appear as green, meaning that it has successfully connected.\n\nNext Steps\nIf you'd like to track specific products, be sure to:\n\nSet of Instagram and Facebook Shopping\nLaunch your own retargeting campaigns to increase conversion rates by advertising your products to supporters on Meta platforms (Facebook, Instagram, etc)\n\n\n\n \n\n \n \n\n \n \n \n\n \n\n \n \n \n \n \n Articles in this section\n \n \n \n ","2023-07-16T00:09:01.007Z","2023-07-17T23:58:18.574Z","f3a9c2e4-b492-4adb-a264-1a3555fb3078",[],[],{"_60":477,"_122":478,"_124":479,"_126":480,"_128":-5,"_13":-5,"_106":481,"_108":482,"_25":483,"_27":28,"_132":-5,"_133":484,"_135":485},"How do I set up Instagram Shopping (and Facebook Shopping)? – Fourthwall","how-do-i-set-up-instagram-shopping-and-facebook-shopping-fourthwall","https://help.fourthwall.com/hc/en-us/articles/13331280410907","\n \n \n \n \n \n\n \n \n\n \n \n \n This article will guide you through adding your Fourthwall products to your Instagram Shop and/or Facebook Shop\n Benefits\n\nInstagram Shopping is a set of features that allow people to easily shop your brand’s photos and videos all across Instagram.\nEligibility\nIn order to sell on Facebook Commerce surfaces as a business, your Facebook account and Page or your Instagram account must meet the following requirements:\n\nCommerce Eligibility Requirements\n\n\nPrerequisites\nBefore beginning, you'll need to have a \n\nLog in to Facebook's Commerce Manager. If you haven't already, you'll need to create a Facebook Business account \nIf you haven't already, consider setting up Meta Pixel (Facebook Pixel) to track how supporters interact with these products and/or launch a retargeting campaign\n\nAdding your Fourthwall products\n\nBrowse to Business Settings in the Facebook Commerce Manager\nNavigate to Data Sources → Catalogs in the left-hand menu:\nClick Add and choose the Create a New Catalog option:\nGive your catalog a name (we recommend \"Fourthwall Products\") and click Create Catalog:\nFacebook will prompt you about permissions. We recommend giving yourself and all other admins on your team the Full control to Manage catalog permissions. Then click Assign:\nNext, Facebook will ask you which Tracking Pixel that you wish to use. If you previously created a Meta Pixel (used for tracking & retargeting within Facebook network ads), choose that here and click Save. Otherwise, click Cancel. (Note: Can you always create this pixel later and connect it afterwards):\nOnce your catalog is created, click the option to Add Items:\nNext, select the Add Items dropdown and choose Add Multiple Items:\nChoose the Data feed option and click Next:\nWhen prompted, select Yes that you are ready to upload your spreadsheet or file and click Next:\nOn the Choose file step, select the Use a URL option up top:\nIn the RSS, replace your-shop with your actual Fourthwall shop path from admin dashboard (this is required and will not work otherwise):\nhttps://your-shop.fourthwall.com/.well-known/merchant-center/rss.xml\nPaste this into the form below and click Next when done:\nSet the feed to use the following schedule: Hourly and repeating Every 6 hours. Click Next when done:\nOn the upload step, click Next:\nOn the final upload step, you can ignore any missing column mappings and click the Upload button to complete the process:\nAfter clicking upload, you'll be returned to the primary screen and see the items processing:\nAfter a few minutes, these should appear as complete:\n\nEnabling your Instagram Shop or Facebook Shop\nAfter you've prepared your catalog, you can connect this to your Facebook Page or Instagram account. To begin:\n\nLaunch the Facebook Commerce Manager\nClick the Shops option and start the onboarding flow. Click Next:\nSelect the Checkout on another website option and click Next:\nVerify that the appropriate Facebook Pages and/or Instagram accounts are connected. Scroll down and click Next:\nFacebook requires that you manually enter all countries to which you ship. Fourthwall supports most countries in the world. To keep this simple, we usually recommend entering your most common ones (e.g. US, UK, CA, etc). Click Finish setup when done:\nFinally, you'll need to wait for Facebook's team to review and approve your listings. Once complete, you'll be ready to officially publish this on your Instagram account and/or Facebook pages!\n\n\n\n \n\n \n \n\n \n \n \n\n \n\n \n \n \n \n \n Articles in this section\n \n \n \n ","2023-07-05T21:03:18.970Z","2023-07-17T23:57:22.267Z","6f0d0dff-174e-4ae7-8cc8-6dd162d1fc1d",[],[],{"_60":477,"_122":487,"_124":488,"_126":480,"_128":-5,"_13":-5,"_106":489,"_108":489,"_25":490,"_27":28,"_132":-5,"_133":491,"_135":492},"how-do-i-set-up-instagram-shopping-and-facebook-shopping-fourthwall-2","https://help.fourthwall.com/hc/en-us/articles/13331280410907#main-content","2023-07-17T23:59:52.366Z","c84bcefd-3d70-401a-a96b-6e7e79093db6",[],[],{"_60":494,"_122":495,"_124":496,"_126":497,"_128":-5,"_13":-5,"_106":498,"_108":498,"_25":499,"_27":28,"_132":-5,"_133":500,"_135":501},"How Do I Ship From Home? – Fourthwall","how-do-i-ship-from-home-fourthwall","https://help.fourthwall.com/hc/en-us/articles/13331327404059","\n \n \n \n\n \n \n\n \n \n \n This article will guide you through the process of shipping self-fulfilled products. \n Follow this step-by-step guide and ship from your home to your supporters in a jiffy! \nSelf Fulfillment Playbook\nStep 1: Enter the address you will ship from \n\n\nGo to the homepage of your dashboard\n\n\nClick “Settings”\n\n\nUnder Settings, click “Shipping”\n\nClick, \"Setup your shopping location\"\nEnter the address you will ship from\n\nStep 2: Downloading Orders to Ship\n\n\nGo to the homepage of your dashboard\n\n\nClick “Contributions”\n\n\nUnder Contributions, click “Fulfillment”\n\n\nThere will be a download button on the top right side of this page \n\n\nDownload your orders\n\n\nYour orders will download as a CSV file. Example HERE of what the column headers will look like on your CSV export\n\n\n All information needed to ship out orders will be in this report\n\n\n\nStep 3: Uploading order tracking numbers into your Dashboard\n\n\nThe homepage of your admin dashboard will show you how many orders you have left to send. (image below)\n\n\nOrders left to send = Tracking numbers that have not been uploaded into your dashboard.\n\n\nClick the button “X orders left to send!” This will take you to the Fulfillment tab you used to export your order information to ship. \n\n\nDownload the CSV report by clicking the download button on the top right of the page. This report will be used to add your tracking numbers.\n\n\nOn this report you will be entering in the Carrier Code (Column Y) and Tracking Number (Column Z) for your orders. \n\n\nCarrier Code = Ship Method (example. Fedex, USPS, UPS)\n\n\nCopy and paste the Carrier Code and associated Tracking Number in column Y and Z for the corresponding order. \n\n\nIn cases where you are fulfilling an order by mail, which does not provide a tracking number, enter “Letter” for the Carrier Code and “Untracked” as the Tracking Number. \n\n\nOnce all of the information is entered, save your file as a CSV document\n\n\nOn your admin panel, under the Fulfillment tab, upload your CSV file by the “drag and drop” function, or by clicking “Upload orders to Ship” and locating it on your computer. \n\n\nOnce the file uploads, you will receive a green highlighted text with Friendly Order ID numbers (column B) meaning your tracking has been uploaded successfully! \n\n\n\n\nStep 4: Supporters Being Notified Their Order Has Shipped \n\n\nAfter you upload tracking back into Fourthwall’s system, an email will be sent out to the supporter notifying them their item has shipped. \n\n\nThis email will ONLY go out after the package has its first scan from the carrier\n\n\nThis makes the tracking email and process more “real-time” for the supporter. \n\n\n\n\nThat is it! If you have any other questions on the self-fulfillment process, please reach out to our team at support@fourthwall.com \n\n\n \n\n \n \n\n \n \n \n\n \n\n \n ","2023-07-05T21:04:44.640Z","768fd5f2-079f-4a8f-aaa3-54100902e75d",[],[],{"_60":503,"_122":504,"_124":505,"_126":506,"_128":-5,"_13":-5,"_106":507,"_108":508,"_25":509,"_27":28,"_132":-5,"_133":510,"_135":511},"How do I use a custom domain? – Fourthwall","how-do-i-use-a-custom-domain-fourthwall","https://help.fourthwall.com/hc/en-us/articles/13331283794587","\n \n \n \n\n \n \n\n \nThis article will show you how to move your Fourthwall site to a custom domain. For troubleshooting and additional details on how DNS records are used, go to Troubleshooting your domain and DNS records\nBenefits\nConnecting a custom domain to your Fourthwall site like example.com allows you to direct your fans to a fully branded page. \n\nConnecting your domain\nTo connect a custom domain:\n1. Browse to Settings → Domain and click the Connect a new domain option\n\n2. When prompted, enter your desired domain or subdomain (without the https:// and without any trailing slashes) and click Connect domain:\n\n3. For most common domain providers, Fourthwall uses Entri to automate the input of all DNS records, so you do not need to copy/paste these into your DNS provider. This can take 30 seconds to process and then will appear as a popup window. Click Continue:\n\n4. If Entri supports your domain provider (like Google Domains above), you simply need to authorize, and it will fit out the information:\n\n5. If Entri does not support your domain, you'll need to copy/paste each record into your domain DNS settings. \n6. Once complete, you can verify your domain, and it will appear in a syncing state as it prepares your SSL certificate for secure access to your site. This process generally takes no more than 15 minutes but can take longer if your DNS provider has set a long \"cache\" time on these records. It should not take more than 48 hours.\n\n7. Once complete, your domain will appear as Connected, and you're ready to send traffic to this custom domain:\n\nFrequently Asked Questions\nHow can I tell if my DNS record was entered correctly?\nTo check if your record was entered correctly, you can visit nslookup.io and type in the record name. If the value matches what Fourthwall's system displays, then it'll sync momentarily. If not, there are usually two common errors:\n\nThe DNS record change hasn't synced. This is displayed via the TTL (time to live) field on nslookup.io. Even if the new record is correct, you'll need to wait the time, in minutes, that is shown in the TTL field before the record can be verified\nThe record was entered incorrectly. In this case, you can also compare what is shown on nslookup.io to your Fourthwall list to see the status\n\nHow do I migrate a Shopify Domain?\nIf your domain is on Shopify, follow this article to move to Google domains. Once on Google Domains, you can follow the steps at the beginning of this article.\nHow do I migrate a Teespring Domain?\nFor Teespring domains, you need to manually contact their support team to move the domain to Google Domains. Once on Google Domains, you can follow the steps at the beginning of this article.\nDo I use \"Proxied\" records or \"DNS only\" records on Cloudflare?\nWhen you add records on Cloudflare, please be sure to use the \"DNS Only\" option for all records. Internally, Fourthwall has its own caching and DDoS protection network. \nCan I use a subdomain?\nYep. Just enter your subdomain like \"subdomain.example.com\", and it'll work in the exact same way as your top-level domain (TLD).\nFor additional domain FAQs, including troubleshooting details, you can go to Troubleshooting your domain and DNS records.\n\n\n\n \n\n \n \n\n \n \n \n\n \n\n \n ","2023-07-03T18:25:23.134Z","2023-07-17T23:56:03.572Z","fb165cc8-8834-4306-90e5-4ff983de12bb",[],[],{"_60":513,"_122":514,"_124":515,"_126":516,"_128":-5,"_13":-5,"_106":517,"_108":518,"_25":519,"_27":28,"_132":-5,"_133":520,"_135":521},"How to add or update your credit card information – Fourthwall","how-to-add-or-update-your-credit-card-information-fourthwall","https://help.fourthwall.com/hc/en-us/articles/13331258629915","\n \n \n \n\n \n \n\n \n \n \n This article explains how to update or add your payment information on Fourthwall \n \nAdding a payment method to your account:\n1. In your Fourthwall dashboard, go to Settings\n\n2. Then select Billing and payouts\n\n3. Locate the Payment methods section, then click “Add a payment method”\n\n4. Enter your credit card details and click “Save”\n\n\nIf you manage multiple Fourthwall stores, you can easily add the same payment method by clicking \"Add a payment method from another Fourthwall site you manage”\n\nManaging your payment methods\nOnce you’ve added a card to your account, it will appear under Payment methods. You may add multiple cards to your account, but only one can be set as your default payment method. You can change your default payment method, add, or delete a card at any time by clicking on the three dots to the right of the card.\n\nWe give you full control over your account by providing the option to set a monthly charge limit. You can set or update this charge limit by clicking \"Set a monthly charge limit\" and entering an amount. The monthly charge limit is the maximum amount your card will be charged during a calendar month. You can also view the amount that has been charged to your card so far in a given month.\n\nIf you exceed your monthly charge limit, any transaction that results in negative profit and cannot be covered by your account balance will be blocked. You can unblock these transactions by raising your charge limit, earning enough profit to cover the negative profit, or waiting until your charge limit resets the following month.\n\n\n\n \n\n \n \n\n \n \n \n\n \n\n \n ","2023-07-03T17:37:29.624Z","2023-07-09T07:18:29.749Z","5ae2c9d5-a1e6-4bf2-9ac5-18d98ddca819",[],[],{"_60":523,"_122":524,"_124":-5,"_126":525,"_128":-5,"_13":-5,"_106":526,"_108":526,"_25":527,"_27":28,"_132":-5,"_133":528,"_135":529},"How to Get Help with Payroll","how-to-get-help-with-payroll","If you need assistance with payroll, you can reach out to your payroll service provider's customer support team. Provide them with specific details about the issue or question you have regarding payroll. This will help them assist you more effectively. Common topics include payroll processing, tax deductions, employee payments, and compliance issues. Make sure to have any relevant documents or information ready when contacting support.","2025-04-01T16:07:40.062Z","6d47122c-9d2b-4b95-b6fa-ef4d1e0fe2c9",[],[],{"_60":531,"_122":532,"_124":533,"_126":534,"_128":-5,"_13":-5,"_106":535,"_108":536,"_25":537,"_27":28,"_132":-5,"_133":538,"_135":539},"How to open a Levro account","how-to-open-a-levro-account","https://levro.notion.site/How-to-open-a-Levro-account-ee7ccf87224040ecb03fe5f111cdba04?pvs=25","If you have all the required documents (see below) you should be done in 10 minutes or less. Once we have all your information, it takes us less than 48 hours to approve your account. Company details - Here you will share some information about your company. For example. we will ask you for the company's name, address, and other details. you do not need additional documentation for this step (3 min)Officer information - We also need your information including full name, title, phone number, e-mail address, Social Security Number, and Date of Birth. Pro tip: Make sure you type your phone number correctly, we will send you a verification code before you can move on to the next stage. (3 min)Beneficial owner information - If the company has any individual with an equity stake of 25% or more, we will also ask you to fill their information (name, SSN, address, DoB etc). (2 min)(Supplemental) Share company documents - You may be asked for additional documents for verification, details below.To open an account, you'll need information on both the business and key officers (anyone with >25% ownership). Please have these handy before you start the process:Employer Identification Number or EIN — The EIN is a unique nine-digit number assigned by the Internal Revenue Service to businesses operating in the United States. If your company doesn't have an EIN yet, please upload a copy of your EIN application receipt from the IRS.Articles/Certificate of Incorporation — Please provide the verified document from your incorporation state confirming that your business has successfully been incorporated. The verified version should have a stamp or signature from the Secretary of State. Social Security Number — We may also require SSN verification, for which you can upload a copy of your SSN card, or any tax document such as a W-2Driver's License: We will also need a photo ID. A Driver's License is ideal If you don't have a US SSN:Passport: We will need a photo of your passport - scanned copies will not be accepted.Address Verification: In most cases we will need a document with your name and home address, as provided on the application. This can be a bank statement, lease or utility bill. The document may be no more than 6 months old (leases must still be valid). We require this to be a physical address, but it doesn't need to be in the US. PO Boxes and foreign IDs are not accepted. If your document is not in English, please email it to support@levro.com and we will translate it for you. If you need any help, please feel free to reach out to us anytime: support@levro.com.Are Levro accounts FDIC insured? Yes, all USD funds with Levro are held at Blue Ridge Bank and are FDIC insured up to $250,000.What if I don't get the verification code? you can request that we re-send the verification code. The message is sent via SMS, so make sure you can receive SMS before requesting the code. Please note that we cannot guarantee that VOIP numbers will work with our 2FA system. Which documents are accepted for verification purposes? You will need documents for your company and yourself. For a full list of all required documents, please see above. Do I need documents for all founders? Any individual who owns 25% or more of the companyDo I need both the front & back of my driver's license? Yes please! to approve your account, we need both sides of your drivers licenseWhat if I don't have a drivers license? You can also upload a passport + document verifying your address (bank statement, utility bill, pay stub, lease agreement, etc.).Can I upload my passport in place of the driver's license AND the SSN? Yes you can! Why don’t you accept foreign IDs or other document types for the address verification? At this time we only accept leases, utility bills and bank statements for the address verification. What if my document isn’t in English? If your name and address are written in the latin/roman alphabet and are clearly laid out on the page we may not need to translate it. If your document is in a language that does not use the latin/roman alphabet, please email support@levro.com and we can translate the document for you. ","2023-07-03T17:23:47.596Z","2023-07-23T04:11:30.328Z","94883a9c-e110-4099-92d8-d399afed8b8c",[],[],{"_60":541,"_122":542,"_124":-5,"_126":543,"_128":-5,"_13":39,"_106":544,"_108":544,"_25":545,"_27":28,"_132":-5,"_133":546,"_135":547},"How to set up SSO","how-to-set-up-sso","Login to your okta account at piedpiper.okta.com and set your username and password. From there you can also set up 2-factor authentication.","2025-05-27T19:29:10.994Z","8359350b-2aaa-4500-b2df-e1cd1f3d1df4",[],[],{"_60":549,"_122":550,"_124":551,"_126":552,"_128":-5,"_13":-5,"_106":553,"_108":553,"_25":554,"_27":28,"_132":-5,"_133":555,"_135":556},"How to update your shop theme? – Fourthwall","how-to-update-your-shop-theme-fourthwall","https://help.fourthwall.com/hc/en-us/articles/13331255299995","\n\n \n \n \n \n \n\n \n \n\n \n \n \n This article will explain how to update your theme. You may wish to do this in order to unlock access to new feature releases.\n Follow these simple steps to update your theme:\n\nGo to Design & layout\nClick “Theme” on the General tab.\nClick the three dots on the right “…” that appear when you hover over your current theme.\nClick “Update theme”\nBe sure to check \"Keep my current theme customization\" if you don't wish to reset your personalization settings\n\n\nThat is it! Now, you're ready to enjoy all new feature releases!\n\n\n \n\n \n \n\n \n \n \n\n \n\n \n \n\n ","2023-07-03T20:36:29.659Z","ec191da1-5d9e-4902-a197-e643d454f4aa",[],[],{"_60":558,"_122":559,"_124":560,"_126":561,"_128":-5,"_13":-5,"_106":562,"_108":563,"_25":564,"_27":28,"_132":-5,"_133":565,"_135":566},"In-App Chat - Unthread","in-app-chat-unthread","https://docs.unthread.io/integrations/websitechat-widget","The in-app chat widget feature allows your customers to get in touch with your\nsupport team from your website. The chat widget will appear as a small icon on\nyour website, and when a visitor clicks on it, a chat window will open where\nthey can enter their question or issue. Messages will be posted to Slack and\nyour team will be able to respond in real time directly from the Slack thread.\n\nThere are a few steps to setup the chat widget:\n\nEnable and configure the widget\nAdd the widget code to your website\n(Optional) Verify the identity of logged in users\n\n\n\nSign in to your Unthread dashboard and navigate to Settings → Widget.\nOn the settings page, you can customize the appearance of the chat widget,\nincluding the color and position on your website. You can also customize the\ngreeting message that appears when a user first opens the chat. These settings\ncan be modified later.\nSelect a channel that chat messages will be posted to in Slack.\nAdd assignment and escalation rules.\nOnce you have customized the chat widget to your liking, click on the “Enable”\nbutton to generate the code that you will need to add to your website. This\nwill also generate an identity verification secret. See below for how to use\nthis to verify user identities.\n\n\nAdding to your site\n\nCopy the auto-generated code and paste it into the HTML of your website. The\ncode should ideally be placed within the tag of your website.\nThe widget will be hidden by default. In order to show it, you will need to\nrun the following Javascript code somewhere on your website:\nwindow.$unthread(\"start\");\n\n\nThis code can either be run immediately after the auto-generated snippet or\nyou can wait to run it, for example after the user has logged in.\n\n\nIf you have a CSP, you’ll want to add https://YOUR_SUBDOMAIN.unthread.io to\n\nscript-src\nconnect-src\nframe-src\n\n\nThe widget should now be visible and ready for use. By default, new users will\nbe asked to provide their name and email address before they send their first\nmessage.\nOptionally, you can pass details about the user when starting up the widget.\nWhen starting up the widget, pass a user object in the start call:\nwindow.$unthread(\"start\", {\n user: {\n name: \"John Smith\",\n email: \"johnsmith@acme.com\",\n },\n});\n\n\nThis will automatically set the name and email of the user. They will not be\nprompted to enter those fields themselves when they open the widget.\n\n\nIf you want to clear the chat history when a user logs out, run the following\nJavascript code on logout:\nwindow.$unthread(’stop’);\n\n\n\nVerify the identity of logged in users\n\nFor added security, you can also verify that the email address actually\nbelongs to the user. This will require the identity verification secret that\nwas generated on the widget settings page. You will also need to be able to\nmodify the server side code of your website.\nCopy the identity verification secret and put it somewhere secure that is\naccessible by your website’s server. This secret should never be exposed on\nthe frontend of your website because it can be used to impersonate other\nusers.\nWhen a user logs into your website, you will use the secret to generate an\nHMAC of the user’s email address. See below on how to generate the HMAC. The\nHMAC should be generated on your server and sent to your frontend as part of\nthe login process. The HMAC will be passed as part of the user object passed\nto the start call.\nwindow.$unthread(\"start\", {\n user: {\n name: \"John Smith\",\n email: \"johnsmith@acme.com\",\n verificationHash: \"9l8ugiue98ie9u8ifbmeu897fidhe89u7fi07f\",\n },\n});\n\n\nNever send sensitive information to unverified users.\nGenerating the HMAC verification hash\nHow you generate the HMAC verification hash depends on what language you use\non your server. Here are some examples in different languages:\nJavascript (Node.js)\nconst crypto = require(\"crypto\");\n\nconst secret = \"\";\nconst email = \"\";\n\nconst verificationHash = crypto\n .createHmac(\"sha256\", secret)\n .update(email)\n .digest(\"hex\");\n\nPHP\n';\n$email = '';\n\n$verification_hash = hash_hmac('sha256', $email, $secret);\n?>\n\nRuby\nrequire 'openssl'\nrequire 'base64'\n\nsecret = ''\nemail = ''\n\nOpenSSL::HMAC.hexdigest('sha256', secret, email)\n\nPython\nimport hashlib\nimport hmac\nimport base64\n\nsecret = bytes('', 'utf-8')\nemail = bytes('', 'utf-8')\n\nhash = hmac.new(secret, email, hashlib.sha256)\nhash.hexdigest()\n\nUnthread SDK\nIn addition to start and stop there are few more functions available in\nthe Unthread SDK:\nToggle the visibility of the chat window:\nwindow.$unthread(\"toggle\", \"show\");\nwindow.$unthread(\"toggle\", \"hide\");\n\n\nToggle the visibility of the message bubble:\nwindow.$unthread(\"toggleBubble\", \"show\");\nwindow.$unthread(\"toggleBubble\", \"hide\");\n\nChat widget sessions and message history\nIf the user has been verified, their full chat history will be available the\nnext time they login to your website. If the user has not been verified, their\nchat history will only be available within their current chat session. The\nchat session lasts 1 week from the user’s last activity within the chat. If\nthe user is idle for more than 1 week, their history will be cleared.\nAdditionally, if you call the stop function in the SDK or the user clears\ntheir cookies, their chat history will also be cleared.\n \n\n\n","2023-06-27T14:56:24.246Z","2023-07-23T04:21:33.361Z","a0f859e5-283e-4fc6-b4eb-5b7b79fec827",[],[],{"_60":568,"_122":569,"_124":570,"_126":571,"_128":-5,"_13":-5,"_106":572,"_108":573,"_25":574,"_27":28,"_132":-5,"_133":575,"_135":576},"Introduction to Outbounds - Unthread","introduction-to-outbounds-unthread","https://docs.unthread.io/engagement/introduction","\nOutbounds are a great way to engage with customers of email or Slack. You can draft messages, store templates, broadcast messages, and get analytics on engagement. These can be great for:\n\nProduct updates\nDowntime announcements\nOnboarding campaigns\nRe-engagement messages\nNPS & CSAT surveys\n\nSlack Broadcasts\nSlack broadcasts allow you to send mass messages across some or all of your Slack channels at once. To compose your first message, navigate to the “Outbounds” tab in your Unthread dashboard, and click “Compose Slack message”.\nComposing your Message\nUnthread’s drag & drop message builder allows you craft your message and preview how this will look once sent on Slack. You’ll see elements like text blocks, images, and even surveys (more on that below). You can also save a draft and collaborate with other team members before sending.\n\n\nSurveys\nYou can send NPS score and CSAT score surveys natively from within Slack. When you attach a survey, your customers can submit their response instantly from a pop-up modal.\n\nChoosing Recipients\nSelect your customer channels that you’d like to broadcast the message to. You can also send to a subset of customers by filtering for a particular customer tag or segment.\n\nSend or Schedule\nWhen you’re ready to send, you’ll be able to customize the notification and confirm the send time. Send immediately, schedule for later, or send a test to yourself to be sure things look right!\n\nAnalytics\nAfter you’ve sent your message, you can see how customers engaged. If you include links in your message, you can see the total clicks for each link. If you include a survey, you can get a breakdown of customer responses, and a CSAT or NPS score will be generated automatically.\n","2023-06-27T14:56:18.126Z","2023-07-23T04:21:27.930Z","63522e85-817e-4c12-ae98-3499c1e05d5e",[],[],{"_60":578,"_122":579,"_124":580,"_126":581,"_128":-5,"_13":-5,"_106":582,"_108":583,"_25":584,"_27":28,"_132":-5,"_133":585,"_135":586},"Launching Memberships 🚀 – Fourthwall","launching-memberships-fourthwall","https://help.fourthwall.com/hc/en-us/articles/13331336631963","\n \n \n \n\n \n \n\n \nPosts, promotions, and other best practices for a successful Memberships launch\nIf you’ve created your first tier(s) and perks and added your membership offerings to your homepage, you’re almost ready to take your community engagement to the next level by launching Memberships. In this article, we’ll walk you through the basics of creating content and enabling discounts so you can build hype and hit the ground running once the word is out.\nCreating content\nThere’s no requirement to create content as part of your membership offering, but having at least one post is a great way to make members feel welcome and ensure a quality experience. Whether you plan to regularly share exclusive posts, videos, and audio with your members, or you’re taking a more passive approach, it’s good to know the basics. Let’s dive in.\nAdding a welcome post\nA welcome post is displayed to new members when they join a tier. This message is displayed at the top of the Members’ Feed for 24 hours, can be dismissed at any time, and is always accessible from the supporters’ Perks tab.\n\nTo configure your supporters’ welcome post-experience, go to Memberships → Settings → Welcome message and select from one of the following options:\n\n\nDon’t use welcome post: no welcome post will be displayed\n\nUse the same welcome post for each tier: the same welcome post will be displayed for all members\n\nUse different welcome posts for each tier: customize a different welcome post for members based on their tier\n\nIf you choose to create a welcome post, a content modal will appear, allowing you to choose from three post types:\n\nText: regular text post\n\n\nImage: a post with an image \n\n\nVideo: a post with a video \n\nOnce you’re done, click “Save” to publish your post.\nCreating posts\nFrom your dashboard, head to Memberships → Posts and select “Create new post” to begin adding content to your members-only hub. You can choose from text, image, video, audio posts, or even add polls.\nEach post allows you to customize the following:\n\nPost title\nPost description\nPost tags\nSet viewable permissions (all members or selected tiers)\nNotify members about new posts \n\n\nCreating Memberships promotions\nEnabling annual subscriptions\nAnnual subscriptions are a great way to incentivize your prospective members to commit to supporting you for a full year. To enable annual subscriptions, head to Memberships → Settings. Check “Offer annual subscription” and set your desired percentage discount value. Once done, the annual price for each tier will be automatically calculated.\nExample:\n\nMonthly price: $10\n\n\nAnnual discount value: 10%\n\n\nAnnual price: $10 * 12 months * 90% = $108\n\nOnce you’ve enabled annual subscriptions, supporters will be able to choose between a monthly & annual cycle at checkout:\n\nEnabling subscription discounts\nTo set up one-time discounts for new members, navigate to Memberships → Perks & tiers. \n\nSelect “Edit tier” next to the tier for which you want to create a discount\nCheck the box for “Offer one-time discount for new members” \nSet discounts for both monthly and annual subscriptions\nYou can select “Make this offer time-limited” to automatically set a specific timeframe when the discount will be active\n\n\nYou’re now ready for take off! Announce your launch to your community members and leverage content and promotions to build hype around your memberships.\nStill have questions? Check out our Memberships FAQ here.\n\n\n \n\n \n \n\n \n \n \n\n \n\n \n ","2023-07-03T20:34:39.116Z","2023-07-17T23:58:42.400Z","4b60bf75-a28b-4e0f-bf7e-95f9d2447f1b",[],[],{"_60":588,"_122":589,"_124":590,"_126":591,"_128":-5,"_13":-5,"_106":592,"_108":593,"_25":594,"_27":28,"_132":-5,"_133":595,"_135":596},"Managing Your Unthread Inbox - Unthread","managing-your-unthread-inbox-unthread","https://docs.unthread.io/conversations/managing-inbox","The Unthread Inbox is a completely reimagined way of managing conversations across your Slack channels.\nTo get the most out of your inbox, be sure that you’ve set up the following:\n\nConnected your channels to start tracking conversations\nSet up assignment rules to set owners of incoming messages\n\n\nFrom the Inbox, you can:\n\nClick on a conversation to be right to the channel or thread\nClick on the 3 dots to bring up quick actions like manage conversation, close, snooze, etc.\nClick on the gear to manage settings like the sort order, as well as setting a backup rep if you’re out of office.\nClick on the graph to bring up your Unthread dashboard to view analytics and adjust your settings\n\nTo navigate to the Inbox, you can select the “Unthread” app from the left nav bar within the Slack application.","2023-06-27T14:56:13.162Z","2023-07-23T04:21:11.713Z","9abbd4c9-989e-4bf4-8d65-82bfe613690d",[],[],{"_60":598,"_122":599,"_124":600,"_126":601,"_128":-5,"_13":-5,"_106":602,"_108":603,"_25":604,"_27":28,"_132":-5,"_133":605,"_135":606},"Memberships – FAQ – Fourthwall","memberships-faq-fourthwall","https://help.fourthwall.com/hc/en-us/articles/13331330823451","\nAnswers to common questions about Fourthwall Memberships\nHow do I access the members' (supporter-facing) area on my website?\nFrom your homepage, click “Members Only” in the main navigation menu or the account icon in the header. You should be automatically logged in with your admin account so you can experience your members-only hub from the perspective of your supporters. Your account will automatically display a “Verified” badge in the comments section and you'll be able to delete comments.\nIf you’re not automatically logged in or if you’re visiting your Memberships site from a different device, you can always sign in using the same login modal as your supporters do (yourshopname.com/supporters). Enter the email address associated with your admin account and click outside of the input field. “Log in with Fourthwall” will appear, and you will be redirected to a Fourthwall login page where you can log in as you would to your Fourthwall dashboard. Once logged in, you’ll be taken to the Memberships area.\nWhen are my members billed?\nMembers are charged when they sign up and each month (or year) on the same date. For example, if they subscribe on October 3, their next payment will be on November 3. If they subscribed annually on October 3, 2022, their next payment would be October 3, 2023. How many times will a past-due member be billed before they lose membership access?\nA past-due member will lose access to their membership immediately after the first failed payment. However, the system will retry the payment charge four times within a period of three weeks to regain membership access! \nHow do I add a “Verified” badge next to my account?\nA “Verified” badge is displayed automatically for all admin accounts.\nCan I hide a tier?\nYes! You can unpublish a tier at any time. This will mean the tier is no longer publicly visible on your site, and no new members will be able to subscribe. To unpublish a tier, go to Memberships → Perks & tiers, click the Settings icon on a selected tier, and choose \"Unpublish tier\". The tier will remain active for currently subscribed members. You can republish the tier again at any time by clicking the \"Publish tier\" option on an unpublished tier.\nHow do I change the price of a tier?\nYou can only change the price of a tier if there are no active members subscribed to that tier. To change the price of a tier with active members you can unpublish it, create a new tier with an updated price, and let your members know about the change so they can switch over to the new tier via their Billing tab. Once there are no longer any active members on the old tier, you can delete it permanently.\nIf you need help, reach out to support@fourthwall.com. \nCan I delete a tier with active members?\nCurrently, it’s only possible to delete a tier that has no active members\nWill my shop customization settings transfer over if I decide to install the Oasis theme?\nYour shop logo, navigation menu, and social links will automatically transfer over when you enable the Oasis theme (or any other new theme). However, further customizations made to the text, fonts, colors, etc., will need to be applied to the new theme. Your previous themes and customizations are always available for you to reference or reactivate at any point in the Theme section of the Design & Layout tab.\nWhere can I see memberships related profits?\nYour profits are included in the “Profits” section of the Analytics tab. To see Memberships-only profit, click “Full report” on the “Profits” chart and choose “Memberships” from the “Type” dropdown to filter for only those profits.\nWhere can I find my Membership analytics?\nYes! Navigate to the Analytics tab where you can find the Total members, Members change, and Top tiers by members sections. You can further filter by clicking on “Full report” in each section.\nCan I offer exclusive discounts only for members?\nYes! You can create members-only promotions (e.g. 20% off) for all products or for specific products. Check out this article for more information on how to set up members-only discounts.\nCan I have products available only for members?\nYes! You can configure certain products to be available only for your members. Check out this article for more information on how to set up members-only products.\nHow do I add a video background to the hero section?\nTo include a video background on your website, use the “Video with text overlay” section available in the Theme Editor (note: this feature is currently supported only on Oasis, Lively Classic & Freestyle themes).\nWhy can't I find the Tiers section in my Theme Editor?\nIf you can't find the Tiers section in the Theme Editor, it may mean your theme is outdated. For full Membership support, you'll either need to install a new Oasis theme or make sure your theme is updated to the latest version. For more information about theme updates, visit this article.\nThe Oasis theme is stuck in the installation process or missing sections, what do I do?\nIf this happens, navigate to \"Browse all themes\", choose Oasis from the list, and install it again by clicking \"Update this theme\" in the top right corner. In the modal window, leave the \"Keep my current theme customization\" checkbox unchecked if it's a new theme installation, and click \"Update\". \nWhen will my supporters be billed for their subscription? \nSupporters are billed on the day they subscribe to your membership and then that same day each period (month or yearly). For example, a supporter with a monthly subscription purchased on October 2nd will always get billed on the 2nd of each month. If a month doesn't have the anchor day (Feb 29th), the subscription will be billed on the last day of next month. \n","2023-07-03T23:22:33.946Z","2023-07-17T23:58:31.937Z","8ad9d65f-822d-46db-bb24-6079b4c42af9",[],[],{"_60":608,"_122":609,"_124":610,"_126":611,"_128":-5,"_13":-5,"_106":612,"_108":613,"_25":614,"_27":28,"_132":-5,"_133":615,"_135":616},"Memberships 💝 Quick Start Guide – Fourthwall","memberships-quick-start-guide-fourthwall","https://help.fourthwall.com/hc/en-us/articles/13331327040539","\nYour guide to getting started with Fourthwall Memberships, creating tiers and perks, and preparing for launch\nWith Fourthwall Memberships, you can offer your community a truly seamless all-in-one experience by bringing together your homepage, shop, and members-only hub in a single place, all 100% branded to you. You have full flexibility to design a membership offering that works for you – from passive-only “merch club” tools like members-only products and discounts to a powerful homebase for hosting exclusive content and engaging your community, we give you the creative control to delight your members and reach your goals. \nGetting started\nEnabling Memberships on your Fourthwall Account\nOnce you have access, head to the Memberships tab in your dashboard. The “Overview” section of this tab is your home base for all things Memberships. Here you will find your onboarding checklist, which guides you through the most important steps to get started. You can manage your Memberships and access other important sections using the left-hand navigation menu.\n\nOverview\nPosts\nVideo Series\nMembers\nPerks & tiers\nSettings\n\n\nCreating tiers \nTiers are different levels your supporters can join to access exclusive perks. You can set up as many tiers as you like, but be sure to consider what your supporters will find valuable and what is sustainable for you to offer. \nYou’ll need to create at least one tier to launch your memberships. To create, edit, and delete tiers, head to Memberships → Perks & tiers. \nLooking for a members-only offering that doesn’t require extra work from you? Try a single-tier, “merch club” style membership that includes all passive benefits like members-only discounts, products, and Discord access. \nExcited to offer members exclusive content and more robust perks? A three-tier approach allows you to offer a full range of options for supporters at every level. For inspiration on choosing the right tier strategy for you, check out these case studies from top Fourthwall Creators.\nCreating perks\nPerks are the unique benefits you offer within each tier. Perks can be passive (like members-only products and discounts, meaning they don’t require extra work from you), active (like access to exclusive content or events), or somewhere in between (like polls or AMAs to build community and drive engagement). The right perks strategy depends on you, your goals, your bandwidth, and what you think will resonate most with your supporters.\nThere are five types of perks available to you with Fourthwall Memberships:\n\n\nCustom perk\n\nMaximum flexibility to customize your membership offering based on your brand, community, and goals. \n\n\n\nDiscord\n\nGrant special roles and access to your members in your Discord server\n\n\n\nMembers-only discounts \n\nReward your members with exclusive promotions on the products in your shop\n\n\n\nMembers-only products\n\n\nOffer a new level of exclusivity to your most loyal community members\n\n\n\n\n\nPrivate audio RSS feed \n\n\n\n\nAllow your members to easily access all of your audio posts in a centralized place\n\n\n\nTo add a new perk, click the “Add perk” button underneath a particular tier and a pop-up window will appear. Learn more about the different types of perks and how to set them up in Perks 🎁 A guide to rewarding your members.\nAdd Memberships on your homepage \nIf you’re still reading, you’ve made it to the last step – that means you’re so close to finalizing your very own membership offering. \nOnce you’ve created at least one tier and added perks, supporters will be able to view your offerings and subscribe from yourshopname.com/supporters/pricing. However, it’s important to build awareness and excitement among supporters by featuring your memberships on your homepage. You will be prompted to do this through the onboarding recommendations in your Memberships dashboard:\n\nClick “Add Memberships to your homepage” to open up a quick-start modal which will allow you to add Memberships to your top-navigation menu and as a section on your homepage in one click.\n\nOnce you’ve completed this process, you can edit how Memberships appear on your homepage anytime. To do this, follow these steps:\nFor editing Memberships in your top-navigation menu\nHead to Design & Layout, select “Pages & Navigation,” and select “Add or edit pages.” From here, you can drag & drop the “Members Only” button to your preferred position in the main menu.\nThe “Members Only” menu comes with three additional submenu items:\n\n\nFeed (directs to the main feed with all posts and content)\n\nVideos (directs to the video catalog page)\n\nPerks (directs to your perks page)\n\nYou can choose to customize this sub-menu by changing the title or link for each item. You can also choose to delete sub-items altogether. \nFor editing the Memberships section on your homepage\nFrom your dashboard, head to Design & layout and click on the “Tiers” section. Customize this section based on your preferences\n\n Now that you’ve completed the setup process, it’s time to introduce your memberships to the world! Learn how to prepare for a successful launch with posts, promotions, and more here.\n","2023-07-03T23:22:22.703Z","2023-07-10T23:38:50.873Z","f84ff756-90d7-4060-90d2-a8de92ffb148",[],[],{"_60":618,"_122":619,"_124":620,"_126":621,"_128":-5,"_13":-5,"_106":622,"_108":623,"_25":624,"_27":28,"_132":-5,"_133":625,"_135":626},"Minimum order quantity FAQ – Fourthwall","minimum-order-quantity-faq-fourthwall","https://help.fourthwall.com/hc/en-us/articles/13331281081627","\n \n \n \n\n \n \n\n \n \n \n This article covers all things minimum order quantity (MOQ) products\n Whats is MOQ?\nMOQ means Minimum Order Quantity. MOQ refers to the need to reach a minimum of products sold in order for the manufacturer to actually print and ship the products.\nNote: The advantage of opting for the MOQ method is that you can earn discounts the more you order at a time. The disadvantage, however, is if you don’t get enough orders, you will either have to cover the fees of the rest of the minimums, or cancel the drop.\nCan the MOQ be divided by size?\nYes - as long as all blanks use the same art file. Example: 15 Small, 20 Medium, 15 Large\nRegarding the minimum for MOQ, is it per style or per SKU?\nMinimums are based on the same art file regardless of sku or style of garment as long as it is the same art, size, print location\nCan I combine T-shirts and hoodies to hit my minimum for MOQ?\nYes, so long as it is the same art file\nIs there a possibility to merge the 2 production styles for different products in the drop? (I.e., can I do one on-demand shirt and one MOQ hoodie?)\nYes, you can have a drop that features some MOQ and some POD products.\nWill Fourthwall pay the upfront costs for my MOQ projects?\nUnfortunately, no. However, we work with you to run a pre-sale on products before they go to production. \n\n\n \n\n \n \n\n \n \n \n\n \n\n \n ","2023-07-03T17:48:30.932Z","2023-07-17T23:56:36.618Z","290324d7-35cf-48aa-8f57-dc6ad92e14c2",[],[],{"_60":618,"_122":628,"_124":629,"_126":621,"_128":-5,"_13":-5,"_106":630,"_108":630,"_25":631,"_27":28,"_132":-5,"_133":632,"_135":633},"minimum-order-quantity-faq-fourthwall-2","https://help.fourthwall.com/hc/en-us/articles/13331281081627#main-content","2023-07-17T23:59:25.839Z","e34a8b09-d8b1-45af-bcaa-c4fd5e3342a7",[],[],{"_60":635,"_122":636,"_124":637,"_126":638,"_128":-5,"_13":-5,"_106":639,"_108":640,"_25":641,"_27":28,"_132":-5,"_133":642,"_135":643},"Notion – The all-in-one workspace for your notes, tasks, wikis, and databases.","notion-the-all-in-one-workspace-for-your-notes-tasks-wikis-and-databases","https://levro.notion.site/Supported-Currencies-58249d3d4da744dfbea0da3b1ead0e42?pvs=25","This is a current list of all currencies supported by Levro. Currencies with an asterisk indicate that there may be additional restrictions on sending or receiving this currency. Please contact support@levro.com for more details. INR, PHP, MYR, & IDR are only available to send, not receive. There are also additional restrictions on what currencies you can buy these currencies with. We recommend using USD, EUR, or GBP. We are temporarily unable to receive SWIFT wires originating from Mexico. We are actively working with our banking partners to enable this functionality. We are unable to exchange USD to BHD or BGN. If you need to send payments in BHD or BGN, you will either need to use EUR or or GBP balances or convert USD or any other currency into EUR or GBP. ","2023-07-03T17:24:13.838Z","2023-07-30T04:21:16.522Z","173c9ed0-46ca-4915-8d8b-46920aaadb60",[],[],{"_60":645,"_122":646,"_124":647,"_126":648,"_128":-5,"_13":-5,"_106":649,"_108":650,"_25":651,"_27":28,"_132":-5,"_133":652,"_135":653},"Paying Recipients","paying-recipients","https://levro.notion.site/7f7e66a8e67143529c79528d1e8048f0","With Levro, you can easily pay saved (or new) recipients in 34 different currencies. Using the Pay feature, you can exchange currency and make a payment all at once. Before you begin, make sure you’ve read our Adding Recipients article. You can only send the currency that was selected when adding the Recipient. For example, if you’re paying a UK vendor in Pounds (GBP), you must select GBP as the currency when adding them as a recipient. To send a payment to a saved recipient, click Pay in the upper right corner of the Dashboard.Next, select the recipient you’d like to pay and the payment method. If you’d the payment to be sent as soon as possible, you can proceed to the the amount. If instead you’d like to schedule the payment for a future date and/or take advantage of Exchange Rate Averaging, check the box for Schedule on a future date. If you’d like to make the payment recurring, slide the toggle. You’ll then be prompted to select the cadence.Once you’ve chose the payment type, you’ll next need to confirm the amount. If you’re exchanging currency, i.e. paying from USD to EUR, you will see the live exchange rate. You can enter either how much you want to send, i.e. $100, or how much you want the recipient to receive, €100. Next, enter the Reason or Purpose code, and if relevant, the Payment Reference. If sending via SWIFT or FedWire, the Payment Reference will be shared with the recipient and receiving bank. If sending via local payment rails, it likely will not be shared. When done, review the transaction details on the left side. If everything is correct, click Confirm.Payments and exchanges take some time to process. Once complete, you’ll receive an email notification. You can also check on the status in the Transactions tab (under Bookkeeping) of your Dashboard. ","2023-07-03T17:26:01.254Z","2023-07-23T04:15:26.064Z","29305e80-73a1-43c6-8b64-1a2742123f5a",[],[],{"_60":645,"_122":655,"_124":656,"_126":648,"_128":-5,"_13":-5,"_106":657,"_108":658,"_25":659,"_27":28,"_132":-5,"_133":660,"_135":661},"paying-recipients-2","https://levro.notion.site/Paying-Recipients-7f7e66a8e67143529c79528d1e8048f0?pvs=25","2023-07-03T17:24:48.192Z","2023-07-23T04:13:30.081Z","3c41735f-0098-484d-b5f2-1a2a6dfe4a1b",[],[],{"_60":663,"_122":664,"_124":665,"_126":666,"_128":-5,"_13":-5,"_106":667,"_108":668,"_25":669,"_27":28,"_132":-5,"_133":670,"_135":671},"Perks: A Guide to Rewarding Your Members – Fourthwall","perks-a-guide-to-rewarding-your-members-fourthwall","https://help.fourthwall.com/hc/en-us/articles/13331279583387","\nThis article outlines the perks you can offer your community with Fourthwall Memberships and how to enable them.\nChoosing which perks to offer your members \nFourthwall gives you complete flexibility and control over how you reward your members and set up your tiers. Choose from the following perk types to create a membership offering your community will love:\n\nCustom perk\nDiscord (exclusive server access & members-only roles)\nMembers-only discounts\nMembers-only products\nPrivate audio RSS feed\n\nWhen setting up a perk, you can select which tiers the perk will apply to and customize other important details based on your preferences.\n\nCustom perk\nWith custom perks, you have maximum flexibility to customize your membership offering based on your brand, community, and goals. \nCheck out some examples of custom perks:\n\nExclusive or early access to content, events, or giveaways\nEngagement features (polls, AMAs, ability to request products)\nPersonalized rewards and recognition (custom videos, birthday messages, gift boxes, shoutouts, on-stream VIP role, etc.)\n\nTo add this perk, select “Custom perk” from the Perk type dropdown when creating a new perk, give your perk a title, and select which tiers have access. Click “Add perk” to confirm.\n\nDiscord\nThe Fourthwall Memberships x Discord integration allows you to grant special roles to your members. These roles must first be set up in Discord, and you can choose whether to have a single Member role or have different roles assigned to particular tiers.\nTo add this perk, select “Discord” from the Perk type dropdown when creating a new perk, give your perk a title, click “Connect to Discord,” and select which tiers can access the perk.\n\nOnce the integration is configured, the Fourthwall bot will join your Discord server to automatically assign and manage Discord roles for your members. Members must connect to Discord through the /supporters/perks tab in your members' area to authenticate and will then be automatically granted the appropriate role in your server.\n\nTo function properly, this perk requires the Fourthwall bot to have permission to manage the Discord roles associated with your tiers. You'll be prompted to grant these permissions at set up —be sure to keep these in place in your Discord Roles in order to avoid disruptions.\nMembers-only discounts\nMembers-only discounts let you reward your members with exclusive promotions on the products in your shop. When enabled, promotional badges will appear on eligible products to help you build awareness of this perk among your supporters. \nThere are two steps required to set up this perk. First, select “Members-only discount” from the Perk type dropdown when adding a new perk in the Memberships tab, then complete the following fields:\n\n\nPerk title - title to be used in tier’s perks list and the section title in the Perks tab\n\nDescription - displayed in the Perks tab\n\nIncluded in tiers - choose which tiers this perk should be included in\n\n\nOnce added, this section will be displayed to members in eligible tiers on the Perks page:\n\nAlmost there! To complete the process of setting up your members-only discounts, head to the Promotions tab in your dashboard and create a new promotion. Select the “Members-only” checkbox under the Requirements section and configure the promotion details based on your preferences:\nFor example:\n\nAuto-applied on checkout (this means the promotion will be automatically applied for eligible logged-in members)\n10% discount\nApplies only to a particular product(s)\nAvailable for members in all tiers\n\n\nBe sure to click “Save” in the top right-hand corner when you’re done. Members-only promo badges will now automatically display on products in your shop.\n\nMembers-only products\nMembers-only products let you offer a whole new level of exclusivity to your most loyal community members. Choose this perk to give members access to a product line only available to them. Once added, a section in your Perks tab lets members know exclusive products are waiting for them in your shop, and “Members Only” badges appear on selected products on your main shop page to help you promote this perk to all supporters. \nAdding this perk type is also a two-step process. First, add the perk by selecting “Members-only products” from the Perk type dropdown when adding a new perk, give your perk a title, and select which tiers have access. \n\nOnce added, this section will be displayed to members in selected tiers on the Perks page:\n\nAlmost there! To finish the process of setting up members-only products, edit the product(s) in the Products tab of your dashboard and check the “Members only” checkbox at the bottom of the page. Finally, select who should have access to the product:\n\n\nAll tiers (the product will be available to all members in all tiers)\n\nSelected tiers (the product will only be available to members in these tiers)\n\n\nYou’re all set. Once saved, the product will display a special “Members-only” badge on your shop:\n\nPrivate RSS feed\nA private audio RSS feed is an individual link generated for each of your members that allows them to easily access all of your audio posts in a centralized place. You must have at least one audio post for this feature to work.\nTo add this perk, select “Private RSS feed” from the Perk type dropdown when creating a new perk and complete the following fields:\n\n\nPerk title: Title to be used in the tier’s perks list and as the feed title in the RSS feed \n\nRSS image: Image displayed in the feed (optional)\n\nInclude all audio posts: Select this option to add all audio posts to the feed\n\nInclude audio posts with selected tags: Select this option to add only audio posts marked with a particular tag\n\nHide this perk from the tiers list: By default, the RSS feed perk is displayed both as a bullet point in the tiers display and in the Perks tab for supporters. While your members will need to access this feature from the Perks tab, you have the option to select this option if you do not want to feature it in the Tiers list.\n\nIncluded in tiers: Choose which tiers have access to this perk\n\n\nWhen added, the private audio RSS perk will display in your Perks tab, where members can copy their unique RSS link and paste it into their favorite podcast player (i.e. Apple Podcasts).\n\nYou’re now ready to start customizing the perfect perks for you and your community!\nWant to learn how top Fourthwall creators have set up their memberships? Check out our blog for some inspiration.\n","2023-07-03T20:34:33.901Z","2023-07-18T00:00:09.349Z","454992d2-fa27-441d-9b0f-5d8cff8cbafc",[],[],{"_60":673,"_122":674,"_124":675,"_126":676,"_128":-5,"_13":-5,"_106":677,"_108":678,"_25":679,"_27":28,"_132":-5,"_133":680,"_135":681},"Prepping your products to be sent to Fourthwall's fulfillment center - Best Practices – Fourthwall","prepping-your-products-to-be-sent-to-fourthwalls-fulfillment-center-best-practices-fourthwall","https://help.fourthwall.com/hc/en-us/articles/13331258169243","\n \n \n \n \n \n\n \n \n\n \nThis article will give you helpful tips on how to prep your products prior to shipping to Fourthwall’s 3PL warehouse and also avoid any additive fees.\nSKU Generator\n\n\nAll products MUST have a SKU attached to be received at the 3PL warehouse\n\n\nThe link below is a free online SKU/Barcode generator that you can use: \nSKU/Barcode generator \n\n\nPlease note the SKU number can either be generated in your Fourthwall dashboard or within the product listing page. \n\n\nChoose Option “Code 128 Standard”\n\n\nUse JPG and EPS files \n\n\nDownload in size: Large\n\n\nIf you wish, you can choose your own SKU number for the product. If you do, you must update the SKU numbers within the product listing. \n\nProduction Of Barcodes\n\n\nSticker SKUs/Barcodes need to be applied to the product.\n\n\nBelow are 3 different manufacturer options that you can choose from to produce SKU Stickers.\n\n\nTips:\n\n\nRectangle shape\n\n\nStandard size: 2” x 1”\n\n\nRounded or squared corners are okay\n\n\n\n\nBarcode Graphics\n\n\nSheet Labels\n\n\nOnline Labels\n\n\nPoly-bags\n\n\nAll soft good products must be poly-bagged to be ingested into our Whiplash warehouse.\n\n\nExceptions: Hang tags on bags or hard goods where the SKU sticker can be directly applied to/on.\n\n\n\n\nAmazon will be the most accessible place for you to source poly bags.\n\n\nPlease note- the size of the bag is crucial to what product is being inserted.\n\n\nStandard sizing for T-shirts is 10” x 13” or 11” x 14”\n\n\n\n\nAmazon Polybags\n\n\nAmazon Polypropylene Bags\n\n\n\n\n \n\n \n \n\n \n \n \n\n \n\n \n \n \n \n \n Articles in this section\n \n \n \n ","2023-07-04T04:47:17.804Z","2023-07-13T23:54:16.591Z","313185e2-cd89-4776-b633-15c4f9fc3b75",[],[],{"_60":683,"_122":684,"_124":685,"_126":686,"_128":-5,"_13":-5,"_106":687,"_108":688,"_25":689,"_27":28,"_132":-5,"_133":690,"_135":691},"Print-On-Demand FAQ – Fourthwall","print-on-demand-faq-fourthwall","https://help.fourthwall.com/hc/en-us/articles/13331336453275","\n \n \n \n \n \n\n \n \n\n \n \n \n This article covers all things Print On-Demand (POD)\n What is Print on Demand?\nPrint on Demand (abbreviated POD) is a production method where the order goes to the manufacturer who will print it for them on an order-by-order basis.\nAre there any minimums with POD?\nNope! Don't worry about how much you can't sell, but instead focus on the limitless possibility of how much you can sell to propel you to promote your product and sell more! \nPOD Freedom\nCreate unique designs and add them to 100+ products, including clothing, wall art, mugs, cards, and much more.\nWhile you focus on your craft we take care of everything else. We bring your design to life and deliver it in the hands of your fans. \n\n\n \n\n \n \n\n \n \n \n\n \n\n \n \n \n \n \n Articles in this section\n \n \n \n ","2023-07-03T17:48:24.326Z","2023-07-16T10:23:45.894Z","9a932d45-7328-4d45-964c-43875df3e992",[],[],{"_60":683,"_122":693,"_124":694,"_126":686,"_128":-5,"_13":-5,"_106":695,"_108":695,"_25":696,"_27":28,"_132":-5,"_133":697,"_135":698},"print-on-demand-faq-fourthwall-2","https://help.fourthwall.com/hc/en-us/articles/13331336453275#main-content","2023-07-17T23:58:53.145Z","f0813fea-1a60-43c7-b10d-2b075b255412",[],[],{"_60":700,"_122":701,"_124":702,"_126":703,"_128":-5,"_13":-5,"_106":704,"_108":705,"_25":706,"_27":28,"_132":-5,"_133":707,"_135":708},"Recipient & Payment Approvals","recipient-payment-approvals","https://levro.notion.site/Recipient-Payment-Approvals-efdf6c5523e64bcaa4444fdfee16a1d7?pvs=25","With Levro’s roles & permissions, you can invite team members to request payments and recipients in your Levro account. Any recipient or payment requested by someone with the Requester permission requires approval by a full access user. Below we’ll breakdown how to request and later approve a recipient and payment. Requester FlowsIf you’re a requester on your team’s Levro account, you’re Dashboard will resemble the below. Read below to learn how to request a payment or recipient. Requesting a RecipientRequesting a Payment Approval FlowsApproving a Recipient Approving a Payment","2023-07-03T17:24:55.506Z","2023-07-23T04:13:09.113Z","1058af63-c42a-45de-a2b0-eae108401f91",[],[],{"_60":710,"_122":711,"_124":712,"_126":713,"_128":-5,"_13":-5,"_106":714,"_108":715,"_25":716,"_27":28,"_132":-5,"_133":717,"_135":718},"Recipient Self-Onboarding","recipient-self-onboarding","https://levro.notion.site/Recipient-Self-Onboarding-12ea8459c18549e18476963292e385a8?pvs=25","With Levro’s recipient self-onboarding feature, you can invite recipients to fill out their payment details directly with Levro. To get started, follow these steps:In your Levro account, go to Recipients. Next, click Invite Recipient.You’ll be prompted to select if the Recipient is a business or individual. We’ll always need an email address for the Recipient. Depending on whether it’s a business or individual, we’ll also need the business name or individual’s first and last name.Once the required details are provided, Levro will send the recipient an email, prompting them to provide their information. You can see the copy of the email below.You can monitor and track the invited recipients under Recipients → Recipient Approvals → Invited. You can also revoke the invitation if necessary.Once the recipient has provided their information, you will receive a notification to review and approve or reject the recipient. All full access users will be able to approve or reject any invited recipient.Once approved, the recipient is ready to receive a payment! Who can invite recipients?All Full Access and Requester users can invite recipients, however only full access users may approve or reject recipients.What information does the recipient need to provide?The recipient will need to provide their individual or business address, along with their payment details. Payment details vary by country and currency. You can view the required details by going to add a new recipient, then selecting their country, currency and type. From there, click View Required Information. In general, it is an account number and SWIFT code. For US based recipients, this is their routing and account number. For recipients in the Eurozone, it is just their IBAN number.Can I revoke a recipient invitation?Yes! You can revoke the invite as long as the recipient has not yet entered their information. To do so, go to the Recipients Approvals page, click on Invited and then select the recipient you want to revoke. In the side panel there is an option to revoke the invite.If they have already provided their details, you can always reject the request under the Requested section in Recipient Approvals.How do I check the status of an invitation?You can view all invited recipients in the Invited section of the Recipient Approvals page.","2023-07-03T17:25:04.757Z","2023-07-23T04:23:07.561Z","24a9bc18-4af7-4f4f-a6d8-802bac9557f5",[],[],{"_60":720,"_122":721,"_124":-5,"_126":722,"_128":-5,"_13":-5,"_106":723,"_108":723,"_25":724,"_27":28,"_132":-5,"_133":725,"_135":726},"Replacing a laptop","replacing-a-laptop","Laptop replacements typically take about 2 weeks, and you'll need to get an approval from your manager first","2025-02-03T17:23:37.329Z","592059c1-4610-40db-8114-12f4f5e83186",[],[],{"_60":728,"_122":729,"_124":730,"_126":731,"_128":-5,"_13":-5,"_106":732,"_108":733,"_25":734,"_27":28,"_132":-5,"_133":735,"_135":736},"Setting up your Levro account","setting-up-your-levro-account","https://levro.notion.site/Setting-up-your-Levro-account-c281d50882be4638b8d600012954212d?pvs=25","In this quick, five minute guide, we’ll go over the basics to get you started with your new Levro account. As always, don’t hesitate to reach out to support@levro.com with any questions. ","2023-07-03T17:23:47.637Z","2023-07-23T04:11:28.382Z","462a69dc-aff4-464e-9f70-1971155ad32a",[],[],{"_60":738,"_122":739,"_124":-5,"_126":740,"_128":-5,"_13":-5,"_106":741,"_108":742,"_25":743,"_27":28,"_132":-5,"_133":744,"_135":745},"Tenant Level Article 1 (kerem test)","tenant-level-article-1-kerem-test","test","2025-05-27T15:40:49.676Z","2025-05-27T15:41:19.679Z","c38b5eed-d71f-4d53-9059-7ad74fbcb133",[],[],{"_60":747,"_122":748,"_124":-5,"_126":749,"_128":-5,"_13":-5,"_106":750,"_108":750,"_25":751,"_27":28,"_132":-5,"_133":752,"_135":753},"Test 1","test-1","Test 123\nTest 456","2023-07-04T22:06:10.419Z","ab5e68af-93f2-4a42-9a82-efcaac515895",[],[],{"_60":755,"_122":756,"_124":-5,"_126":757,"_128":-5,"_13":-5,"_106":758,"_108":758,"_25":759,"_27":28,"_132":-5,"_133":760,"_135":761},"Testing Staging Article","testing-staging-article","Wtf is going here","2025-09-18T23:33:35.101Z","80d5b770-25ab-4a2c-9822-3dfb25260fae",[],[],{"_60":763,"_122":764,"_124":765,"_126":766,"_128":-5,"_13":-5,"_106":767,"_108":767,"_25":768,"_27":28,"_132":-5,"_133":769,"_135":770},"The page you were looking for doesn't exist – Fourthwall","the-page-you-were-looking-for-doesnt-exist-fourthwall","https://help.fourthwall.com/hc/en-usmain-content/search?query=product","\n \n \n \n \n You may have mistyped the address or the page may have moved\n \n ","2023-07-03T17:33:58.433Z","3d13d97d-22da-43cd-98cd-3472fdc374e2",[],[],{"_60":763,"_122":772,"_124":773,"_126":766,"_128":-5,"_13":-5,"_106":774,"_108":774,"_25":775,"_27":28,"_132":-5,"_133":776,"_135":777},"the-page-you-were-looking-for-doesnt-exist-fourthwall-2","https://help.fourthwall.com/hc/en-usmain-content/search?query=domain","2023-07-03T17:33:34.901Z","79903c20-d7e9-4711-aed1-14658baa9f92",[],[],{"_60":763,"_122":779,"_124":780,"_126":766,"_128":-5,"_13":-5,"_106":781,"_108":781,"_25":782,"_27":28,"_132":-5,"_133":783,"_135":784},"the-page-you-were-looking-for-doesnt-exist-fourthwall-3","https://help.fourthwall.com/hc/en-usmain-content/search?query=customization","2023-07-03T18:26:38.845Z","ae2bf774-eac0-4f19-904a-ec8afa35e6d9",[],[],{"_60":763,"_122":786,"_124":787,"_126":766,"_128":-5,"_13":-5,"_106":788,"_108":788,"_25":789,"_27":28,"_132":-5,"_133":790,"_135":791},"the-page-you-were-looking-for-doesnt-exist-fourthwall-4","https://help.fourthwall.com/hc/en-usmain-content/search?query=twitch","2023-07-03T17:36:24.099Z","e6ed7b69-8a61-4f01-832b-eb3cb53ef1c2",[],[],{"_60":793,"_122":794,"_124":795,"_126":796,"_128":-5,"_13":-5,"_106":797,"_108":798,"_25":799,"_27":28,"_132":-5,"_133":800,"_135":801},"Triaging Issues with Your Team - Unthread","triaging-issues-with-your-team-unthread","https://docs.unthread.io/conversations/triaging-issues","What is Triaging?\nTriaging is how you take conversations from customer channels and cross-post\nthem to an internal channel.\nWhen you’re managing a conversation in Slack, you’ll see a “Triage” button,\nwhich will present you with the option to select an internal channel, optionally\ntag a team member, and add a note.\n\nAfter confirming, the contents of the the thread will be cross-posted to the\nchannel where your team can work through the details privately. The status badge\nwill also auto-update based on the status of the ticket.\n\nSetting up Triage Settings\nTo set up a default Triage channel, head over to “Settings” > “Slack”, and\nyou’ll see a dropdown at the top.\nYou can also set a custom Triage channel per customer by clicking on a customer\nprofile and navigating to the “Settings” tab on the left.","2023-06-27T14:56:17.798Z","2023-07-23T04:21:16.024Z","6e23af80-7234-4f61-a90c-3ac659d56e32",[],[],{"_60":803,"_122":804,"_124":805,"_126":806,"_128":-5,"_13":-5,"_106":807,"_108":807,"_25":808,"_27":28,"_132":-5,"_133":809,"_135":810},"Troubleshooting your domain and DNS records – Fourthwall","troubleshooting-your-domain-and-dns-records-fourthwall","https://help.fourthwall.com/hc/en-us/articles/15798008076955","\n \n \n \n \n \n\n \n \n\n \n This article walks you through FAQ and troubleshoots related to your domain and DNS records. For how to set up your custom domain for your Fourthwall shop, go to: How do I use a custom domain?\nWhat is DNS?\nYou can think of DNS as the internet’s version of your phone’s contact page. Even though you may not know your friend’s numbers, you know their name in your address book. DNS does the same, so you can remember a site like “youtube.com” and not its underlying IP address. \nCan I use a subdomain?\nYes. Just enter your subdomain like \"subdomain.example.com\" and it'll work in the exact same way as your top-level domain (TLD).\nI’m not sure who my DNS provider is. How can I find this?\nVisit nslookup.io and type in your domain name. Scroll to the bottom where it says the nameservers, and that’ll indicate your DNS provider. \nHow can I tell if my DNS record was entered correctly?\nTo check if your record was entered correctly, you can visit nslookup.io and type in the record name. If the value matches what Fourthwall's system displays, then it'll sync momentarily. If not, there are usually two common errors:\n\nThe DNS record change hasn't synced. This is displayed via the TTL (time to live) field on nslookup.io. Even if the new record is correct, you'll need to wait the time, in minutes, that is shown in the TTL field before the record can be verified\nThe record was entered incorrectly. In this case, you can also compare what is shown on nslookup.io to your Fourthwall list to see the status\n\nWhat does it mean that I cannot set my MX records?\nMX records are used in DNS when sending emails. \nIn order for Fourthwall to provide customer support for your shop, Fourthwall needs a custom email address. This means that we need access to your MX records. \nIf you’re trying to set up a custom domain like “example.com”, we want to make sure that any existing email addresses that you have are not impacted (like “me@example.com”). For our customer support, we provision a specific domain:\n\nsupport.example.com\n\nSo that we can private-label all of your customer support emails to “contact@support.example.com”. \nUnfortunately, not all DNS providers (e.g., Wix, Squarespace) support using MX subdomains. If that is the case, we will still power your customer support, but the email will not be private-labeled and will be on a Fourthwall domain. You can change your DNS provider to a service like Google to enable this.\nWhich records are required?\nOnly the “A record” and first “CNAME” record (www. one) are required. All others are optional and only needed if you wish to fully private label your customer support experience.\nMy domain stopped loading. What happened?\nDomains expire after 1 year without ongoing payment. Please confirm with your DNS provider that you have paid for it for the past year. If not, your Fourthwall page will not be able to load. \nCan I purchase a domain through Fourthwall?\nYou cannot purchase a domain through Fourthwall at this time. We recommend using any DNS service like Google Domains if you wish to buy a domain. \nHow long does it take for my domain to sync?\nOnce all records are verified, it can take up to 15 minutes for your domain to sync.\nHow do I migrate a Shopify Domain?\nIf your domain is on Shopify, you can just follow this article to move to Google domains. Once on Google Domains, you can follow the steps at the beginning of this article.\nHow do I migrate a Teespring Domain?\nFor Teespring domains, you need to manually contact their support team to move the domain to Google Domains. Once on Google Domains, you can follow the steps at the beginning of this article.\nDo I use \"Proxied\" records or \"DNS only\" records on Cloudflare?\nWhen you add records on Cloudflare, please be sure to use the \"DNS Only\" option for all records. Internally, Fourthwall has its own caching and DDoS protection network. \n\n \n\n \n\n \n \n\n \n \n \n\n \n\n \n \n \n \n \n Articles in this section\n \n \n \n ","2023-07-03T17:39:09.428Z","094b33ea-84c6-4d8f-b7a5-e34abc3c5728",[],[],{"_60":812,"_122":813,"_124":814,"_126":815,"_128":-5,"_13":-5,"_106":816,"_108":816,"_25":817,"_27":28,"_132":-5,"_133":818,"_135":819},"Twitch Gifting 💝 Set Up & Best Practices – Fourthwall","twitch-gifting-set-up-best-practices-fourthwall","https://help.fourthwall.com/hc/en-us/articles/13331277761563","\n Twitch Gifting lets creators build hype and boost sales with on-stream merch & memberships giveaways\nEnabling this feature makes your products and memberships giftable while you’re live. The FourthwallHQ bot automatically announces and manages the giveaway process, making the experience seamless and fun for you and your community. This article will walk you through how to enable Twitch Gifting for your shop, steps for setting up stream alerts, where to view your gift purchases and redemptions on your dashboard, and some tips and best practices for getting the most out of the feature.\nTwitch Gifting setup\nTo begin setting up gifting, head to Settings from your dashboard. From there, click on the Apps tab. Locate the Twitch Gifting app and click “Configure”. \n\nFrom the Twitch Gifting app page, click “Connect”. You will then be asked to authorize Fourthwall to connect to your Twitch account. \n\nOnce you’ve linked your Twitch account, check the “Allow gifting” box under Settings. You can also select the amount of time viewers will have to enter giveaways (default is 60 seconds). After you’re done, click “Save”. \n\nYou are now ready to start using Twitch Gifting. The option to gift products and one-month memberships will appear on your site the next time you are live.\nAdditional giveaway settings\nChoose how extra shipping costs are covered\nThe cost of average domestic shipping is included in the cost paid by the gifter at the time of purchase. However, differences (positive or negative) may occur between this average estimated cost and the actual shipping cost calculated at the time of redemption, especially if the gift recipient selects international shipping. You can choose how you want any extra shipping costs (on top of the average paid by the gifter) to be covered:\n\nBy the gift recipient\nBy you\nBy you, but only up to a specified amount per order\n\n\nChoose which products are available for gifting\nYou can decide whether to make all of your products available for gifting, or only specific products. This setting will determine which products include an option to “Gift this product” while you’re livestreaming.\n\n\nYou may change which products are available for gifting at any time in your settings.\nThe giveaway process\nGifting is only available when you are live on Twitch. Once you have completed the setup process, a “Gift this product” section will appear under products you’ve selected as available for gifting. For Memberships, this will appear as a \"Gift to Twitch chat\" button on the Tiers section of your homepage and on your pricing page (yoursitename.com/supporters/pricing).\n\nWhen someone purchases a gift, they have the option to include their name and a brief message (they can also choose to gift anonymously), which will be displayed in chat and stream alerts (if enabled). Once the gift purchase is complete, the FourthwallHQ bot will automatically kick in, announce the gift in chat, and invite your viewers to enter to win by typing !enter within 60 seconds of the announcement.\nTip: The entry timer is set to 60 seconds by default. You can customize the length of the timer in your Twitch app settings to be between 20 and 180 seconds.\n\nAfter the entry window has closed, the bot will randomly select a winner (or winners if more than one item is purchased) and announce their username(s) in chat (one regular chat message per winner and one using the /announce command to allow for mobile visibility).\nThese announcement messages will include a link where viewers can redeem their prize by entering their Twitch login credentials. This link is always the same: yoursitename.com/redeem. \nRedeeming gifts\nWhen a user clicks on your redemption link, they’ll be taken to a page where they can authenticate using their Twitch login credentials to verify they are the winner, enter their information, and redeem their gift for free. \n\nRedoing giveaways for unredeemed gifts\nOccasionally a giveaway will not result in a winner (i.e. if no one enters during the entry window) or winners will not redeem their gift. You can easily identify gift winners as well as gifts without winners or redemptions at the top of the contribution in your dashboard.\n\nIf a gift does not have a winner or the winners have not redeemed, you may choose to redo the giveaway process. This will tell the FourthwallHQ bot to restart the giveaway process for the selected gift and randomly select a new winner. You must be live in order to redo a giveaway.Important: \n\nIf you choose to redo a giveaway, the original winner(s) will no longer be able to redeem the gift. We recommend waiting at least 24 hours before initiating a redo.\nProfits from gifts are calculated first as positive profit (from the gift purchase), then as negative profit (from the gift redemption), resulting in your net profit. If you choose to redo a giveaway, please be aware that only the positive profit will have been reflected in your account balance, and that when the gift is redeemed, you will see the negative profit representing the redemption cost come through. This is normal.\n\nIn the case of a gift purchase with a mix of redeemed and unredeemed items, you may choose to redo the giveaway for only the unclaimed items:\n\nTips & best practices\nBoosting visibility of gifting, giveaways, and redemptions\nWhile gifting is designed to run on its own, there are a few ways creators can get the most out of this feature by making it even more clear to your community that products and memberships are available for gifting, when a giveaway is happening, and when it has ended.\nHow will my chat know gifting is available?\nThis part is up to you! Especially when you’re first starting out using Twitch Gifting for your Fourthwall shop, it’s important to let your community know that they can head to your shop (share a link) when the stream is live and gift any product or one-month membership to the chat to start a giveaway.\nHow long do my viewers have to enter to win a gift?\nBy default, viewers have 60 seconds from when the FourthwallHQ bot announces the gift purchase to type !enter for a chance to win. You can customize the length of the entry timer (min. 20 seconds; max 180 seconds) in your Twitch app settings. We recommend encouraging chat to type !enter so they don’t miss out on the action!\nHow can someone check if they won?\nAfter the giveaway entry period has closed, the FourthwallHQ bot will announce the winner(s) in chat. If chat is moving quickly, it’s possible these messages will get lost. Viewers can always go to your-site-url.com/redeem and log in with their Twitch credentials to see if they won (and if so, redeem their gift.)\nTip: Try using your standard chatbot to set up the following commands at a regular cadence of your choosing:\n\n\nEntered a giveaway and not sure if you won? Visit my-site-url.com/redeem to check!\n\nCreate a !gift or !giveaway command that triggers something like this: Want to start a giveaway? Go to my-site-url.com when the stream is live and gift any product or membership to the community!\n\n\nSetting up gifting alerts via StreamElements or Streamlabs\nAnother great way to promote and optimize gifting is setting up stream alerts. Fourthwall offers StreamElements and Streamlabs integrations that let you enable on-screen alerts when someone purchases or redeems a product or membership from your site as a gift (as well as for product purchases in general). If you use the StreamElements or Streamlabs event feed, you can also keep track of incoming gift orders there.\n Please note that as a third-party integrating with the StreamElements and Streamlabs platforms, we unfortunately cannot control all aspects of their alerts experience. Some features may perform better on one platform vs another, so we recommend testing both and deciding the best solution for you. \nConnecting your Fourthwall shop to StreamElements or Streamlabs\nTo get started, you’ll first need to connect your Fourthwall shop to StreamElements or Streamlabs, depending on which platform you use. Learn about setting up purchase alerts here and return to this page once you’re done.\nSetting up gifting alerts with StreamElements\nAfter you’ve configured purchase alerts, you’re ready to set up gifting-specific alerts. These alerts work best when they activate in real time (when a giveaway starts). To help ensure your alert fires quickly, we recommend creating a separate alert box for gifting alerts so they don’t get queued up behind other types of alerts.\nIn this separate alert box, create a new purchase alert. To get your gifting alert to play differently than a standard purchase alert, you will need to enter the exact “required amount” as 2147483647.\n\nWe recommend structuring your message like this:\n{name} purchased and gifted {items}! Type !ENTER for a chance to win!\nWhich would look something like this (or this clip as another example):\n\nRedemption Alert\nThis is an alert that plays when the purchase amount = $0 (AKA when someone redeems a gift). If you don’t want an alert to display for gift redemptions, you can remove this alert type by simply requiring the purchase alert to be at least $1. You can also customize this type of alert to display however you’d like by creating a variant where amount = $0 and then adding in your desired parameters.\n\nThe above configuration would look something like this (or this clip as another example):\n\nPros & cons of using StreamElements for gifting alerts\n\n\n\n\nPros\nCons\n\n\n\n\nFully customizable alerts and variants using StreamElements native tools\n\n\n\n\nAlert variations (normal purchase, gifting, redeem) all need to be set up manually on StreamElements\n\n\n\n\n\n\n\nSetting up gifting alerts with Streamlabs\nFrom your Streamlabs dashboard, go to Essentials → Alert Box. \nFourthwall uses the “Donations” event type to push purchase events to Streamlabs, so in the Settings section, go to the Donations tab and make sure your Donations Alerts are set to “Enabled”. \nYou can also configure how you’d like your alerts to appear on stream here (note that you cannot customize the image that appears in the alert – it will always display the product purchased). Remember to save your settings at the bottom of the page when you’re done.\nHere’s an example of a gifting alert.\nHere’s an example of a redemption alert.\nPros & cons of using Streamlabs for gifting alerts\n\n\n\nPros\nCons\n\n\n\n\nEvent feed integration that distinguishes between purchase, gift, and redemption, and shows total items purchased and amount sold\nAuto-configured alerts\n\n\n\n\nNo option to customize the alert text or sound\nAll alert types (purchase, gift, redemption) use the same sound file\nBecause alerts play through the donation event type, these alerts are not compatible with streams that have a Streamlabs, \"donation goal” widget on screen as it will skew donation numbers\n\n\n\n\n\n\nCheck out the end-to-end gifting experience in the video below: \n\n\nTwitch Gifting FAQs\nHow are winners selected?\nFor each gift purchased, the FourthwallHQ bot collects entries during the entry window, then randomly selects and announces the winner(s).\nCan I gift products or memberships to specific viewers?\nCurrently we do not support gifting to specific viewers. Everyone in your chat can enter and win whenever someone purchases a gift. \nWhat happens if no one enters the giveaway or a gift goes unclaimed?\nBy default, if a gift does not have a winner or goes unclaimed the value of the purchase is passed on to the creator as profit. \nCan I refund supporters for unclaimed gifts? \nIf you would like to request a refund on an unclaimed gift, please contact support@fourthwall.com. Note that while we can issue refunds on unclaimed gifts to the gift purchaser, this will not stop the winner from redeeming, which could negatively impact your account balance. \nCan I transfer my gift to someone else?\nNo, gifts are non-transferable.\nHow is shipping calculated and who pays for it?\nShipping is paid by the gift purchaser and is calculated based on the average US shipping cost for that product. Any differences between our estimated cost and the actual cost of shipping based on the recipient’s address (positive or negative) are passed on to the creator by default. However, you may adjust how any extra shipping costs are covered in your app settings. \n ","2023-07-03T18:28:58.194Z","60b4cfc0-02c7-4f2c-9d93-73095f885955",[],[],{"_60":821,"_122":822,"_124":823,"_126":824,"_128":-5,"_13":-5,"_106":825,"_108":825,"_25":826,"_27":28,"_132":-5,"_133":827,"_135":828},"Twitch Integrations for Memberships – Fourthwall","twitch-integrations-for-memberships-fourthwall","https://help.fourthwall.com/hc/en-us/articles/14314760750235#:~:text=Twitch%20sub%20discounts%20for%20Memberships","\n \n \n \n \n \n\n \n \n\n \n Level up your Memberships with on-stream gifting and discounts for Twitch subscribers\nFourthwall lets you leverage one-of-a-kind tools to engage and reward your community on Twitch. This article will explain how to set up and manage the Twitch Gifting for Memberships and Twitch sub discounts features.\nTwitch Gifting for Memberships\nWith Twitch Gifting, you and your viewers can gift memberships (as well as merch) to your chat while you’re live. Once enabled and a gift is purchased, our FourthwallHQ will automatically kick in to announce and manage the giveaway process. \nIf you have already enabled Twitch Gifting (for example, for products in your shop), no action is needed. When you’re live on Twitch, each of your memberships tiers will automatically display a “Gift to Twitch chat” button. You and your community can choose to gift one-month or one-year memberships (if available).\n\nIf you have not yet enabled Twitch Gifting, head to Settings from your dashboard to get started. From there, click on the Apps tab. Locate the Twitch Gifting app and click “Configure”. Follow the steps to link your Twitch account to your Fourthwall account. Once complete, you’re ready to support live gifting on your stream!Winners of memberships giveaways will be able to redeem their free membership by clicking your redemption link (yourshopname.com/redeem) and completing sign up for free. Several days before their free membership expires (after one month or one year, depending on the gift), they will receive an email reminder to enter in their payment details in order to continue enjoying their membership without disruption.\nNote: Gifted memberships can only be redeemed by users who are not already members of your site. If an existing member is selected as the winner of a giveaway, you have the option to redo the giveaway from your dashboard. While our bot highlights these requirements, we also recommend calling them out to your community members to avoid confusion.\nFor an extensive guide on how Twitch Gifting works, click here.\nTwitch sub discounts for Memberships\nOffering your Twitch subscribers discounts on your Fourthwall Memberships is a great way to grow your community, reward your subs, and create a seamless supporter experience across platforms. It also gives you the option to unlock more control over your income by creating an incentive for higher tier subs to downgrade to Tier 1 and subscribe to your Fourthwall Memberships, where 95% of their subscription will go directly to you (vs just 70% on Twitch).\nSetting up Twitch sub discounts\nTo set up Twitch sub discounts, head to Settings from your dashboard. From there, click on the Apps tab. Locate the Membership discounts for Twitch subs app and click “Configure”. \n\nComplete the steps to connect your Twitch account (if you haven’t already). You can choose to offer the same discount for all your Fourthwall Memberships tiers (if you have more than one), or to offer different discounts for different tiers. \n\nNote: The maximum membership discount you can offer Twitch subscribers is 80%.\nBe sure to click “Save” in the top right-hand corner after you’ve completed your changes.\nApplying Twitch sub discounts as a supporter\nOnce you’ve completed setup, supporters will see your Twitch sub discounts displayed on the Tiers section of your homepage as well as on your pricing page (yourshopname.com/supporters/pricing). \n\nWhen a supporter clicks “Join now”, they will be taken to the checkout page, where they will have the option to link their Twitch account in order to verify their subscriber status on your channel.\n\nOnce their Twitch account is connected and their subscription has been verified, the Twitch sub discount will automatically apply and they will be able to complete the checkout process and enjoy their new membership.\n\nNote: Twitch sub discounts apply as long as a member has an active Twitch subscription to your channel. If they unsubscribe, their membership will automatically update to reflect the normal price. If they resubscribe, they can reconnect their Twitch account to reactivate the discount.\nYou’re now ready to take full advantage of Fourthwall’s Twitch integrations for Memberships. Still have questions? Check out our Memberships FAQ.\n\n \n\n \n\n \n \n\n \n \n \n\n \n\n \n \n \n \n \n Articles in this section\n \n \n \n ","2023-07-17T23:58:28.844Z","3c705a2b-9601-4f5c-ae7d-1c214d1dc0f1",[],[],{"_60":830,"_122":831,"_124":832,"_126":833,"_128":-5,"_13":-5,"_106":834,"_108":835,"_25":836,"_27":28,"_132":-5,"_133":837,"_135":838},"Using Streamlabs or StreamElements to power purchase & membership alerts – Fourthwall","using-streamlabs-or-streamelements-to-power-purchase-membership-alerts-fourthwall","https://help.fourthwall.com/hc/en-us/articles/13331283282331","\nStream alerts are a fun way to engage with your fans and track their support. Fourthwall allows you to easily integrate your shop and membership with Streamlabs or StreamElements so you can display purchase events while streaming.\nConnecting to third-party apps\nIn order to set up stream alerts using Streamlabs or StreamElements, you will first need to navigate to Settings → Apps from your Fourthwall dashboard. \n\nSetting up Streamlabs notifications\n1. Find Streamlabs within the app options and click “Connect” → “Configure”\n\n2. You will then be asked to authorize Fourthwall to connect to Streamlabs. Grant these permissions to complete the required setup steps from your Fourthwall account:\n3. Next, head to your Streamlabs account to complete the process. From your dashboard, go to Essentials → Alert Box. \n4. Fourthwall uses the “Donations” event type to push purchase events to Streamlabs, so in the Settings section, go to the Donations tab and make sure your Donations Alerts are set to “Enabled”. You can also configure how you’d like your alerts to appear on stream here (note that you cannot customize the image that appears in the alert – it will always display the product purchased).\n5. Remember to save your settings at the bottom of the page when you’re done. You’re all set!\nSetting up StreamElements notifications\n1. Find StreamElements within the app options and click “Connect” → “Configure”\n\n2. You will be asked to authorize Fourthwall to connect to your StreamElements account. Grant these permissions to complete the required setup steps from your Fourthwall account.\n3. Next, from your StreamElements dashboard, go to Streaming tools → My overlays. Choose the overlay you wish to edit. \n4. Click the blue “+” in the bottom left of the window to add a new alert box (Alerts → AlertBox). Fourthwall will send alerts on your behalf via the Purchase alert event, so confirm the box next to that alert type is checked and then click on the Settings gear to configure the details of how your alerts will appear on stream. \nTip: For text-to-speech settings, we recommend “Enable text to speech” on, with “Announce action” off to make your purchase alerts sound similar to other types of alerts.\n\nTip: Purchase alerts use StreamElements’ default unboxing animation. If you prefer to have the alert show the image of the item purchased, go to your Purchase alert settings and select “Override Graphics”. Select “First Item’s Image”, and the alert will now show the item that was purchased (for memberships, it will be the tier image). If the supporter purchases multiple items, the system will default to showing the most expensive item they purchased. \n5. Structure your on-screen message alert for purchases and membership subscriptions:\nWhen structuring the on-screen message the alert displays, you have access to the following variables to use: {name} {items} {currency} {amount}\nFor purchases notification, we recommend structuring your message like this:\n\n{name} purchased {items} and spent {currency}{amount}!\n\n\nWhen it comes to membership subscriptions, we provide a special “-1” amount value that allows you to create a different alert for those. Just create a new purchase alert variation with amount set as “Variation Parameter” and “Condition” matching exactly the amount of “-1”:\n\nSo for membership subscriptions, we recommend structuring your message like this:\n\n{name} purchased {items}!\n\n\n6. Be sure to save all of your changes when done. Now you’re ready to start celebrating your supporters’ purchases live on stream!\nTesting your Stream Alerts\nAfter configuring your Streamlabs or StreamElements alerts, you may wish to test how they appear. To do this, head to your Fourthwall account and follow these steps:\n\nCreate a digital product. You can name it anything and set whatever placeholder image you'd like - this digital product is just for testing. \nSet the price at $0 so you don't charge yourself.\nOnce you’ve created your test product, add it to your cart and checkout like you would with any other product in your store.\nBe sure to include a name and message during checkout to properly test text-to-speech. Once the purchase is complete, wait about 30 seconds.\nIf you've set up everything properly, you should see the order alert pop up in Streamlabs or StreamElements overlay.\n\nHaving trouble? Contact us at support@fourthwall.com. \n","2023-07-03T20:39:03.940Z","2023-07-16T15:48:51.618Z","6219c467-5724-44ed-8fe3-9e8603fbdc9c",[],[],{"_60":840,"_122":841,"_124":-5,"_126":842,"_128":-5,"_13":-5,"_106":843,"_108":844,"_25":845,"_27":28,"_132":-5,"_133":846,"_135":847},"What is a flux capacitor?","what-is-a-flux-capacitor","A flux capacitor is something that bends the space time continuum to allow for safe time travel through other dimensions.","2024-12-09T21:41:01.817Z","2025-01-07T20:25:08.294Z","40cee17d-8867-4f58-a582-88c034a43de9",[],[],{"_60":849,"_122":850,"_124":851,"_126":852,"_128":-5,"_13":-5,"_106":853,"_108":854,"_25":855,"_27":28,"_132":-5,"_133":856,"_135":857},"Why does Fourthwall need my credit card information? – Fourthwall","why-does-fourthwall-need-my-credit-card-information-fourthwall","https://help.fourthwall.com/hc/en-us/articles/13331256450203","\n \n \n This article explains why and how we use your credit card information to give you more control over your account\n You can now add a credit card to Fourthwall to give you more flexibility in how you manage your shop. Adding a payment method to your account allows you to create a promotion plan that works for you (including discounts and giveaways links). It also allows you to ensure a seamless experience for your supporters by avoiding blocked transactions when a promotion incurs negative profit that exceeds your account balance.\n\nLearn more about how to add and manage your payment methods in our quick start guide.\nWhen will I be charged?\nYour default payment method will be charged when a transaction results in negative profit that cannot be covered by your shop’s balance. For example, when a promotion or giveaway link is claimed and your current shop balance cannot cover the full amount without going negative.\nCan I control whether I’m charged or not?\nWhen you add a payment method, you have the option of setting a monthly charge limit. The monthly charge limit is the maximum amount your shop will be charged during a calendar month. Any transactions that would result in your limit being exceeded will be blocked to protect you against accruing a significant negative balance.\nWhat if I don’t have a credit card (or don’t want to add one to my account)?\nThere is no requirement to add a credit card to your account. We’ll block transactions that take your account balance below zero, so you never need to worry about going negative. \nWhat types of transactions will be blocked?\nIf you have not added a credit card to your account, transactions will be blocked when they incur a negative profit that exceeds the negative balance limit on your account. If you do choose to add a credit card to your account and set a monthly charge limit, only transactions that would take you past that limit will be blocked.\nIs it safe to add my credit card to Fourthwall?\nYes. All payment information is stored securely via Stripe. Stripe is a certified PCI Service Provider Level 1, the most stringent level of certification available in the payments industry. Fourthwall will never store or share your credit card information. For more information on Stripe Security, click here.\nWhy can’t you use the account I have linked for payouts? \nTo maintain the highest levels of security and keep you in control, the account information you used to set up payouts are only authorized to pay out your shop balance monthly. For charges, we require a separate form of payment that is authorized for covering transactions that incur a negative account balance.\nHow frequently will you charge me?\nYou will only be charged when a transaction would result in a negative account balance.\nWhat payment methods are accepted?\nWe accept all major credit cards (Mastercard, Visa, American Express, Discover) and debit cards issued from major credit card companies (i.e. debit cards with a Visa logo).\nHow will I know if I’ve been charged?\nIn addition to seeing it on your Fourthwall dashboard and in your credit card statement (labeled as “Fourthwall”), we will email you any time you’re charged or a transaction is blocked.\nWhat should I do if my payment method is rejected?\nIf your payment method is rejected and you are using a valid credit card from a major credit card company or co-branded debit card, contact your card issuer for assistance. If you confirm that the action was not blocked by the card bank, please contact support@fourthwall.com for more help.\nWhat should I do if my payment fails?\nIf your payment method fails, update your credit card details or add a new credit card. If you continue to have issues processing a payment, please contact your card bank for assistance. \n\nIf your payment method fails, certain transactions will be blocked to protect you from exceeding your account’s negative balance limit until a valid payment method is available. You will receive an email notifying you of the blocked transaction with steps to update your credit card details. 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